Description

With 25+ years of international experience, including 10 years within the Richemont Group, I support organisations in accelerating digital growth and structuring scalable operations across complex, multi-market environments.

Acting as Program Manager, Interim Leader or Transformation Director, I bridge business strategy and IT delivery to turn ambition into measurable outcomes. I have led large-scale digital and omnichannel programs across 60+ markets, delivering tangible impact such as +260% online revenue growth and the deployment of global operating models.

I specialise in digital & omnichannel transformation, program governance, and end-to-end delivery, operating at executive level in demanding environments (Luxury, Retail, International Groups). My strength lies in aligning stakeholders, structuring execution, and securing sustainable results.

Areas of Expertise

Interim E-Commerce & Omnichannel Leadership: Direction of digital & retail operations during transition
Program & PMO Governance: Planning, risk, budget, KPIs, steering committees, portfolio prioritisation
Digital & Omnichannel Transformation: Process optimisation, digital adoption, change & stakeholder management
E-Commerce & Omnichannel Operations: OMS, order-to-cash, fulfilment, after-sales, customer journey design
Performance & Reporting: KPI frameworks, executive dashboards (Power BI, GA, Excel, Jira, Looker)
Cross-Functional Leadership: Coordination of brands, markets, IT, operations

Why work with me?

I operate comfortably in high-stakes, complex environments (Luxury, Retail, Global Organisations). I bring strong expertise in matrix organisations and enterprise technology ecosystems, with a pragmatic, results-oriented leadership style.

Based between Annecy and Geneva, I am mobile across EMEA for strategic and transformation programs.

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Annecy (jusqu’à 50 km), Lyon (jusqu’à 50 km), Paris (jusqu’à 10 km), Lille (jusqu’à 20 km), Marseille (jusqu’à 20 km)

Richemont International
Global E-Commerce & Omnichannel Operations Manager
LUXE
janvier 2019 - septembre 2025 (6 ans et 8 mois)
Geneva, Switzerland
Led global e-commerce and omnichannel operations transformation for 10 Maisons and 7 regions, acting as Business Process Owner for digital retail operations and key partner to brand and market leadership teams.

Key contributions & achievements
Coordinated cross-Maison & regions business alignment.
Designed end-to-end digital and physical retail flows.
Rolled out the SAP Operating Model.
Led change management and training initiatives.
Defined BCP strategy to safeguard distribution through COVID-19.
Managed integration Delvaux, Roger Dubuis, A. Lange & Söhne into Richemont’s ecosystem.
Delivered business and gap analyses, supporting rollout omnichannel capabilities. (Fluent OMS)
Partnered with Technology and Maisons to co-develop scalable digital solutions.

→ Impact: E-Commerce Acceleration Lead
Driving a 3.6x increase (+260%) in online revenue
Orchestrated e-commerce acceleration and end-to-end omnichannel retail transformation at group level.
Digital Transformation Leadership Change Management & Transformation Target Operating Model Cross-functional Team Leadership Programme Management
Richemont International
Digital Account Manager (Montblanc & IWC)
LUXE
août 2014 - décembre 2018 (4 ans et 4 mois)
Geneva, Switzerland
Acted as primary contact for Montblanc and IWC, leading their digital transformation programs and defining strategic roadmaps aligned with Group Digital priorities.

Key contributions & achievements
Led planning, development and operational management support for online shops worldwide.
Implemented Richemont digital templates and coordinated global E-Commerce rollouts.
Managed and coordinated collaborations with marketplaces (e.g. Amazon, Tmall) & Cross-Border E-Commerce
Oversaw digital governance, managing cross-functional teams (IT, UX, analytics, marketing, operations).
Supported major events such as Watches & Wonders.
Introduced omnichannel features (Click & Collect, Click-from-Store, Ship-from-Store.
Piloted adoption of retail digital applications across 100+ markets and 6 regions.

→ Impact: Accelerated digital convergence of Montblanc & IWC
Contributed to achieving c. 25% E-Commerce revenue CAGR
Increased +100% e-commerce conversion rate
Drove a 33% reduction in bounce rate
Delivered 4x change throughput at flat budget
E-commerce Digital Transformation Leadership Stakeholder Management Digital Strategy
Freelance
Consultant
CONSEIL & AUDIT
janvier 2012 - août 2014 (2 ans et 7 mois)
Lille, France
Delivered omnichannel and eCommerce strategies for brands such as Monoprix, Vilebrequin, Kiabi, and Anios Laboratory.
• Defined digital blueprints integrating Salesforce, Oracle Commerce, PIM, and SAP solutions.
• Managed global implementation projects across 8 countries.
• Led business process optimization initiatives and change management programs.
Change Management & Transformation Omnichannel Gouvernance Business Process Improvement Conseil en stratégie digitale