À propos de Niraj
Are you a scaling startup or business looking to optimize financing operations, enhance CRM systems, or drive process improvements for better efficiency?
I am a skilled Operations Specialist with hands-on experience in financing, customer support, and cross-functional projects, gained from roles at dynamic companies like Malt and ManoMano. Blending my background in data analysis, risk management, and tech implementation, I help bridge operational gaps to support growth in fast-paced environments.
My strength lies in a practical, collaborative mindset—I spot issues early, from transaction bottlenecks to compliance risks, and deliver tailored solutions that boost performance. Proficient in tools like Zendesk, Zoho, Salesforce, and Jira, along with skills in SQL, Python, and KPI reporting, I offer both strategic oversight and execution in areas like fraud detection, workflow optimization, and stakeholder coordination.
I can assist with projects such as:
- Financing & Risk Operations: Handling transaction processing, eligibility checks, credit monitoring, and buyback management.
- CRM & Support Enhancement: Implementing apps for chat tracking, ticket resolution, and user management to improve agent experiences.
- Process & Project Optimization: Redesigning workflows, standardizing procedures, and generating reports for measurable gains.
- Stakeholder & Compliance Management: Fostering partnerships with internal teams and external factors while ensuring regulatory adherence.
Let's connect on how my expertise in financing ops, CRM tools, and process refinement can streamline your operations and fuel sustainable progress for your team.
Anglais
Bilingue ou natif
Français
Notions
Hindi
Bilingue ou natif
Marathi
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- MALTFinancing Operations Specialistoctobre 2025 - Aujourd'hui (8 mois)Paris, FranceSupported daily financing operations in the Cash Advanced team through transaction processing, risk management, and collaboration with internal and external partners.
- Participated in financing transaction stages, including eligibility assessments, request handling, and payment allocations to ensure smooth operations.
- Managed risk and compliance by applying policies, conducting fraud checks, monitoring credit limits, and processing buybacks.
- Troubleshot operational issues with a customer focus, proposed process improvements, and generated KPI reports for efficiency gains.
- ManoManoAPPLICATIONS PROGRAM ASSISTANTmars 2025 - septembre 2025 (6 mois)Paris, FranceContributed to Customer Service Support operations via CRM management, process improvement & cross-functional projects
- Developed & led the implementation of Zendesk app to track chat activity, improving support agent's user experience.
- Collaborated with Product/Tech teams to identify improvements, define functional specifications & plan releases
- Managed CRM tools (Zendesk/ Zoho), including user management, ticket resolution, and workflow optimization.
- Technip EnergiesPROJECT & PROCESS MANAGEMENT ASSISTANTmars 2024 - août 2024 (6 mois)Paris, FranceLed cross-functional projects and provided PMO support to improve process standardization in-line with organizational goals
- Implemented a KPI framework that achieved 40% of standardization of processes in mapping roles & workflows.
- Collaborated with Cross-functional teams to develop and redesign Process Workflows using a schematic approach.
- Created automated systems to track organizational processes and monitor workflow progress through KPIs.
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Formations
- MSc Management in International BusinessGrenoble Ecole de Management2024MSc Management in International Business
- Bachelor of Engineering - Information TechnologyShri Ramdeobaba College of Engineering and Management2021Bachelor of Engineering