Description

Bilingual (French/English, C1) customer support and content moderation specialist with 2+ years of experience working with international brands — including technical support for premium electronics, e-commerce dispute resolution, and trust & safety content moderation for a major social media platform.

Comfortable with CRM tools (Salesforce), high-volume ticket management, and strict KPI/quality guidelines. Reliable, fast-learning, and used to fast-paced remote environments.

Available for one-off or recurring missions: customer support (chat/email), content moderation, order tracking, dispute resolution, and customer service administrative tasks.

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Foundever
Customer Service Representative
mai 2026 - Aujourd'hui (3 mois)
Thessalonique, Grèce
Handling customer inquiries via phone and email on behalf of a major international consumer goods company. Managing inbound calls, responding to customer emails, resolving product-related issues, and documenting interactions accurately. Working in a fast-paced, multilingual remote environment while meeting strict quality and response-time standards.
Teleperformance
E-commerce Dispute & Resolution Specialist - Global Tech Leader Project
TÉLÉCOMMUNICATIONS
octobre 2025 - mai 2026 (7 mois)
Thessalonique, Grèce
Order-to-Delivery Management: Managed end-to-end resolution of complex order issues and logistics disputes for a global tech leader using internal ERP systems.
Gestion des commandes Service client customer service Salesforce
Teleperformance
E-commerce Dispute & Resolution Specialist - Global Tech Leader Project
TÉLÉCOMMUNICATIONS
août 2025 - octobre 2025 (2 mois)
Lisbonne, Portugal
Order-to-delivery Management: Managed end-to-end resolution of complex order issues and logistics for a global tech leader using internal ERP systems.
Service client customer service Salesforce