Description

Je travaille avec des marques e-commerce pour structurer et améliorer leurs opérations, leurs catalogues produits et leur expérience client.

Forte d’une expérience en marketplace (Back Market, Cdiscount, Octopia), j’ai géré des volumes importants de commandes, des cas complexes (litiges, retours, livraisons) et optimisé des processus internes.

Je peux intervenir sur :

la gestion de catalogue et fiches produits

l’organisation des opérations e-commerce

l’amélioration des workflows et du service client

Profil fiable, rigoureux et orienté solution.

Trilingue : français, anglais, chinois.

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Chinois
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

alignerr
Function Calling Quality Evaluator – Insurance Claims AI
EDUCATION & E-LEARNING
février 2026 - Aujourd'hui (6 mois)
Bordeaux, France
Reviewed and annotated multilingual AI insurance claim conversations (FR/EN/ZH), assessing function-calling accuracy across policy verification, claim creation, damage assessment, and escalation logic
Evaluated response timing, safety compliance, and conversational quality across scenario-based and adversarial prompts
Opérations multilingues (FR / EN / CN) Traduction multilingue Évaluation & Annotation IA IA et analyse de données Conformité & sécurité des réponses IA
Back Market
E-commerce Operation Support Specialist
E-COMMERCE
septembre 2024 - Aujourd'hui (1 an et 11 mois)
Bordeaux, France
As a Seller Advisor at Back Market, I support our marketplace vendors on all matters related to their sales, orders, and overall performance. My key responsibilities include:
• Providing strategic and operational guidance to sellers regarding their accounts.
• Managing complex situations and resolving disputes related to product quality and logistics.
• Handling commercial gestures and compensations in line with internal policies.
• Explaining and enforcing marketplace rules, including the Seller Charter.
• Overseeing payments, catalogs, and sellers’ financial matters.
• Coordinating with internal teams (Quality, Finance, Logistics) to ensure smooth resolution of seller-related issues.

This role allows me to develop cross-functional expertise in vendor account management within a fast-paced, international e-commerce environment.
Customer Relationship Management (CRM) coordination internationale Traduction Français Chinois Expérience client & gestion des litiges Localisation linguistique
娇兰佳人集团
Tiktok content manager - US market
E-COMMERCE
mars 2024 - juin 2024 (3 mois)
Canton, Chine
Developed and executed TikTok video concepts focused on product promotion and sales conversion
• Filmed and edited engaging short-form content tailored to platform trends
• Collaborated closely with the media buyer to monitor ad performance and adjust creative accordingly
• Analyzed content results (views, engagement, sales) to iterate and optimize strategy
• Engaged with the audience through comment responses to boost visibility and trust
• Stayed in sync with the team, contributed ideas, and adapted content based on real-time feedback
Réseaux sociaux Opérations multilingues (FR / EN / CN) coordination internationale Analyse des performances Création de contenus