MAÀ propos de Mohamed
Fort de plus de 10 ans d’expérience en conception, déploiement et gestion d’infrastructures IT critiques, je maîtrise les environnements Windows Server, la virtualisation VMware, la gestion des configurations (SCCM, CMDB) et les plateformes cloud (M365, Azure). En tant que Change & Configuration Manager, je pilote des processus ITSM avec rigueur et leadership, garantissant la stabilité et la sécurité des systèmes tout en facilitant la transformation digitale.
Je combine expertise technique pointue et communication fluide entre équipes techniques et métiers pour livrer des solutions adaptées, évolutives et fiables. Que ce soit pour une migration de serveurs à grande échelle, la mise en place d’une stratégie CMDB, ou l’automatisation des déploiements, je m’engage à optimiser les performances IT tout en minimisant les risques.
Disponible pour missions freelance ou postes permanents, en remote ou hybride, je suis prêt à relever vos défis IT avec agilité et professionnalisme.
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Néerlandais
Capacité professionnelle limitée
Arabe
Capacité professionnelle complète
Accepte de travailler sur site
Bruxelles (jusqu’à 50 km)
Expériences
- PluxeeChange & Config managerGRANDE DISTRIBUTIONmars 2024 - Aujourd'hui (2 ans et 3 mois)Bruxelles, BelgiqueAs a Change & Configuration Manager, I lead structured change processes to ensure stability, agility, and alignment with business goals. I define strategic approaches for managing IT changes, assess organizational readiness, and minimize risk through well-governed planning. I chair the CAB/ECAB, evaluate high-impact RFCs, authorize major changes, and conduct post-implementation reviews to ensure successful outcomes.My responsibilities include managing the full change portfolio, validating testing procedures, and supporting training and communication efforts across teams. I play a key role in designing and improving change models that align with evolving operational needs.In my role as Configuration Manager, I act as process owner, defining and implementing a robust service data model in coordination with enterprise architects. I drive CMDB data accuracy, oversee audits, and monitor health dashboards to proactively resolve inconsistencies. I collaborate with data owners and coordinators to improve data quality and ensure integrity across systems.I also lead the development and continuous improvement of configuration management tools, align tasks with project roadmaps, and oversee data harmonization efforts throughout the lifecycle of IT services. My role includes fostering clear communication and transparency around CM processes across all departments.
- ASPCOORDINATOR OPSHIGH TECHseptembre 2023 - mars 2024 (6 mois) COORDINATED A TEAM OF OPERATIONAL AND SUPPORT STAFF, ENSURING HIGHQUALITY SERVICE DELIVERY. OVERSAW DAILY OPERATIONS, INCIDENT MANAGEMENT, AND ESCALATIONS TO MAINTAIN SERVICE CONTINUITY. DEVELOPED AND IMPLEMENTED STRATEGIES TO OPTIMIZE SUPPORT WORKFLOWS AND IMPROVE RESOLUTION TIMES. MONITORED KEY PERFORMANCE INDICATORS (KPIS) TO ENSURE TEAM GOALS WERE MET. ACTED AS THE PRIMARY POINT OF CONTACT BETWEEN THE TEAM AND SENIOR MANAGEMENT FOR OPERATIONAL UPDATES.
- ASPSYSTEM ENGINEERHIGH TECHavril 2020 - septembre 2023 (3 ans et 5 mois) IMPLEMENTATION CHECKMK MONITORING FOR DIFFERENT CUSTOMERS MIGRATION WINDOWS SERVERS 2003,2008,2012 TO 2019 (+/- 200 SERVERS MAINTENANCE SERVERS INSTALLATION + CONFIGURATION SQL CLUSTER IMPLEMENTATION SCCM TO DMZ ( MANAGEMENT POINT,DISTRIBUTION POINT) DEPLOYMENT PACKAGE VIA SCCM SUPPORT JIRA LEVEL 3 STANDBY 24/24 7/7 INSTALLATION + CONFIGURATION CENTOS 7 MIGRATION 250 SERVERS TO VXRAIL ADMINISTRATION VSPHERE 6.7 + 7.0 CONSULTATION WITH INTERNAL AND EXTERNAL PARTNERS SECURITY AND CONTINUITY GUARANTEE OF SYSTEMS AND SERVICES MANAGEMENT OF BACKUP (VEEAM)
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Formations
- Belgian | Driving License B1984Belgian | Driving License B
- EXCHANGE - SHAREPOINT ITIL FOUNDATION V3 - EVOLIRISEVOLIRIS2016EXCHANGE - SHAREPOINT ITIL FOUNDATION V3 - EVOLIRIS