À propos de Lilyan
With 20+ years of experience in luxury travel, hospitality, customer service, and quality management, I bring deep domain expertise to AI model evaluation, content review, and customer experience assessment.
As the founder of a luxury concierge business in Corsica, I managed international clients, complex travel arrangements, multilingual communication, and high-touch customer service in English, Dutch, French, and German.
Earlier in my career, I held senior quality management and customer experience roles at American Express and Visa, where I contributed to customer satisfaction programmes, quality assurance frameworks, and service improvement initiatives.
Today, I specialise in AI model evaluation, multilingual content review, response quality assessment, and customer experience evaluation. I currently contribute to AI training and evaluation projects as a Dutch and English language expert, helping improve the quality, accuracy, and relevance of next-generation AI systems.
Areas of expertise:
• Travel & Hospitality
• Customer Experience
• AI Model Evaluation
• Content Quality Review
• Multilingual Communication (Dutch | English | French)
Available for remote freelance and part-time projects.
Anglais
Bilingue ou natif
Néerlandais
Bilingue ou natif
Allemand
Capacité professionnelle limitée
Français
Capacité professionnelle limitée
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- Location villas de luxe Corse du SudSolimareVOYAGE & TOURISMEjuin 2009 - décembre 2025 (16 ans et 6 mois)Favone, Conca, FranceFounded and managed a luxury villa rental business (conciergerie) in Corsica for 16 years. Responisble for international client relations, multilingual customer support (NL/EN/FR/DE), booking management and issue resolution for high-end clientele. Managed all guest communications across multiple time zones. Coordinated complex operational planning included cleaning schedules, arrival, departures and last-minute changes. Generated businessand managed owner relations, ensuring maximum occupance and client satisfaction for multiple luxury properties.Responsible for financial management, owner reporting and maximising rental revenue for multiple luxury properties.
- Credit CardsCorporate Director Servicesjanvier 1997 - mai 2009 (12 ans et 4 mois)Diemen, NH, NetherlandsManaged quality assurance and training processes within ICS. Monitored and improved customer service standards, handled escalations and ensured consistent service delivery across teams
- VisaManager Qualityjanvier 1998 - janvier 2008 (10 ans)Diemen, Pays-BasManaged and developed quality assurance processes. Monitored and improved customer service standards, handled escalations and ensured consistent serviced delivery across the teams
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Formations
- Schoevers College1978
- Total Quality ManagementThe George Washington UniversityTotal Quality Management