Bienvenue sur le profil Malt de Laurence !
Localisation et déplacement
- Localisation
- Lyon, France
- Télétravail
- Effectue ses missions majoritairement à distance
Préférences
- Durée de mission
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- ≤ 1 semaine
- ≤ 1 mois
- entre 1 et 3 mois
- Secteur d'activité
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Préfèrerait éviter:
- Banque & assurances
- Défense & armée
- Taille d'entreprise
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- 2 - 10 personnes
- 11 - 49 personnes
- 50 - 249 personnes
- 250 - 999 personnes
Vérifications
Charte du freelance Malt signée
Consulter la charte
Influence
Chargement...
Langues
Catégories
Compétences (27)
- Langages
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Débutant Intermédiaire Confirmé
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Débutant Intermédiaire Confirmé
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Débutant Intermédiaire Confirmé
- Methodologies
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Débutant Intermédiaire Confirmé
Laurence en quelques mots
Développeuse React depuis septembre 2020, j'ai réalisé diverses projets clients et internes au sein de ma formation en continuant à développer des projets personnels surtout en React Native et Firebase.
Avec mes expériences passées en tant que commerciale et au support client, j'ai une affinité particulière pour l'expérience utilisateur.
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React developer since September 2020, I have carried out various internal and client projects within my training while continuing to develop personal projects, especially in React Native and Firebase.
With my past experiences as a sales representative and in customer support, I have a particularly good understanding of user experience.
Avec mes expériences passées en tant que commerciale et au support client, j'ai une affinité particulière pour l'expérience utilisateur.
--
React developer since September 2020, I have carried out various internal and client projects within my training while continuing to develop personal projects, especially in React Native and Firebase.
With my past experiences as a sales representative and in customer support, I have a particularly good understanding of user experience.
Portfolio
Expériences
YEAP
Secteur public & collectivités
Frontend Developer
Wild Code School - Wild Code School
Education & e-learning
Junior Developer (JS/React/Node) - Open for internships
Programme:
• JavaScript, React, NodeJS
• Express
• SQL/MySQL
• SCRUM, Agile methodology
• Git/Github
• HTML, CSS
Projets:
• Hackathon: 48h
• Project 3: Client Project (React, NodeJS, Express, MySQL)
• Hackathon: 24h
• Project 2: Solar System for Kids (React, API based)
• Project 1: Simon Game (HTML, CSS, JS)
• JavaScript, React, NodeJS
• Express
• SQL/MySQL
• SCRUM, Agile methodology
• Git/Github
• HTML, CSS
Projets:
• Hackathon: 48h
• Project 3: Client Project (React, NodeJS, Express, MySQL)
• Hackathon: 24h
• Project 2: Solar System for Kids (React, API based)
• Project 1: Simon Game (HTML, CSS, JS)
GitBook
Edition de logiciels
Customer Support Lead
First Support Hire:
• Build customer support infrastructure from scratch by implementing and communicating procedures, policies, and goals to ensure the quality of customer-oriented services
• Establish workflows and targets such as KPIs, SLAs across the entire team
• Develop customer experience goals and coordinate with the team to meet them on a steady basis
• Guarantee user satisfaction by providing guidance, product onboarding, manage all customer inquiries
• Prevent churn by introducing a customer success aspect
• Aggregation and synthesis of user feedback to strengthen the collaboration between teams (design, product) to align both products pain points and user needs
• Engage with Sales to convey the key needs of users to facilitate acquisition or conversion
• Build customer support infrastructure from scratch by implementing and communicating procedures, policies, and goals to ensure the quality of customer-oriented services
• Establish workflows and targets such as KPIs, SLAs across the entire team
• Develop customer experience goals and coordinate with the team to meet them on a steady basis
• Guarantee user satisfaction by providing guidance, product onboarding, manage all customer inquiries
• Prevent churn by introducing a customer success aspect
• Aggregation and synthesis of user feedback to strengthen the collaboration between teams (design, product) to align both products pain points and user needs
• Engage with Sales to convey the key needs of users to facilitate acquisition or conversion
GitBook
Edition de logiciels
Account Manager
Second sales hire:
• Organize and maintain sales operations by optimizing processes and tactics
• Track, analyze, and communicate key quantitative metrics across the team
• Create and execute a strategic sales plan that expands customer base
• Identify key customer needs and addressing these to the product team to align the product roadmap
• Develop a scalable sales process
• Organize and maintain sales operations by optimizing processes and tactics
• Track, analyze, and communicate key quantitative metrics across the team
• Create and execute a strategic sales plan that expands customer base
• Identify key customer needs and addressing these to the product team to align the product roadmap
• Develop a scalable sales process
Zendesk
Edition de logiciels
Enterprise Sales Development Representative DACH
• Generate high-value pipeline through both strategic and targeted prospecting into mid-market and large enterprise accounts, B2B (DACH)
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Identify the needs and projects of potential customers through consultative sales techniques
• Maintaining a high level of activity to achieve on daily, weekly & monthly targets and KPIs (16MRR, 10 opps)
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Identify the needs and projects of potential customers through consultative sales techniques
• Maintaining a high level of activity to achieve on daily, weekly & monthly targets and KPIs (16MRR, 10 opps)
Airbnb (VoxPro)
Voyage & tourisme
Account Manager
• Promote and sell the product using solid arguments to existing and prospective clients, B2C (UK, FR)
• Reach out to customer leads through cold and warm calling
• Achieve agreed upon sales targets and outcomes within schedule
• Develop and maintain positive business and customer relationships
• Reach out to customer leads through cold and warm calling
• Achieve agreed upon sales targets and outcomes within schedule
• Develop and maintain positive business and customer relationships
TravelZoo (VoxPro)
Voyage & tourisme
Costumer Support Representative (UK/FR/DE)
• Manage a large number of incoming calls and emails (UK, DE, FR)
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Exceed quality requirements and targets
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines, and policies
• Exceed quality requirements and targets
Recommandations externes
Consultez les recommandations qu'a reçues Laurence