Latroche Lydia

Delivered consistent, high-quality administrative support to the management team and board of directors, streamlining processes and boosting overall efficiency. Proactively managed customer inquiries, complaints, and disputes via email and Zendesk, consistently achieving prompt resolutions and measurable improvements in customer satisfaction. Conducted thorough inventory audits and coordinated stock management for e-commerce deliveries, resulting in smoother operations and fewer disruptions. Implemented practical solutions to optimize order processing and delivery verification, directly contributing to enhanced operational productivity.

Established and managed an independent wellness business, delivering personalized Woodtherapy massage sessions that consistently exceeded client expectations. Leveraged Instagram and other digital platforms to attract clients and build community engagement, resulting in a robust, loyal customer base and repeat business. Demonstrated exceptional dedication and hard work by continuously refining service quality and building strong, lasting customer relationships. Supervised and motivated a team of therapists, fostering an environment of high performance and accountability. Efficiently managed scheduling, inquiries, and guest relations to maintain a well-organized, results-focused service environment.