Khalil Houa

responsible for defining, sharing, validating, and executing deployment and production plans to ensure successful customer go-live and stable operations. Proactively monitor deployment risks (Go-Live readiness, solution health) and implement mitigation plans (HMA, Critical Situation, Get Well Plans). Drive alignment of customer backlog with R&D and support teams to ensure roadmap execution and value delivery. Manage end-to-end customer relationship, premium support KPIs (360° health, MTBF, satisfaction), and incident resolution. Promote adoption of support tools, identify upsell opportunities, and continuously improve customer experience and operational processes.

UNITED STATES OF AMERICA, 6 months

• Engineering knowledge, PLM solutions, 3DX Dassault Systèmes, and other internal software Falcon 4 DASSAULT AVIATION Mai 2024

• Creation of methodologies, Tips & Tricks

• Formalization and scoping, Analyzing and prioritizing requirements

• Knowledge of project management with offshore teams (France & United States) . Provide third-line support to the existing support team . Monitoring and creating access authorisations for people and organisations P&O

RENAULT GROUP, Technocentre, Guyancourt - FRANCE, 2 years

Engineering Knowledge, PLM solutions, 3DX Dassault System

Translate the requirements into operational methodologies for the use of the

tools

Knowledge of agile framework & work with offshore teams (INDIA, ROMANIA)

Assist users in the execution of their acceptance tests.

Incident/Bug management: Level L3 application support.