Description

Sales & Client Success Professional with 7+ years of international experience in retail and outsourcing, supporting global brands such as Holidu, Expedia, JD Sports, Boohoo, and B&Q. Skilled in managing B2B partnerships and B2C client relations, driving sales performance, and resolving complex customer issues. Experienced in leading teams, optimizing processes, and delivering measurable results in fastpaced, multicultural environments.

Langues

Arabe
Bilingue ou natif
Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Turc
Capacité professionnelle limitée

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Expedia
Freelance Sales & Client Success Manager
janvier 2024 - Aujourd'hui (2 ans et 5 mois)
• • Managed communication flows with both property partners and end-users
(hosts/guests), ensuring smooth operations across B2B and B2C channels.
• • Resolved booking, payment, and contractual issues by coordinating between stakeholders.
• • Guided partners in using Holidu's tools effectively, ensuring accurate listings and improved cooperation.
• • Delivered customer support to hosts and guests, handling inquiries and escalations to maintain a positive platform experience.
Ascensos
Team Manager
janvier 2020 - janvier 2022 (2 ans)
İstanbul, Türkiye
• - Train the team and equip them to use customer relationship management tools effectively
• - Ensure logistical and administrative follow-up of the sales process
• - Take account of customer requests, comments and complaints
• - Develop and implement the company's internal and external communication
strategy to attract and retain customers
Masaid Group
Sales manager
janvier 2019 - janvier 2020 (1 an)
İstanbul, Türkiye
Tasks:
• - Prospecting for new customers and building client loyalty
• - Manage stocks and relations with suppliers
• - Work with the marketing department to promote the company's products