Description

Independent IT Consultant ,9+ years in technical support, sysadmin, and infrastructure. I help SMBs tackle IT support, documentation, project management, and consulting mandates. Bilingual FR/EN. Based in Montréal, available remote or on-site.

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Montreal (jusqu’à 30 km)

Synpulse
IT Consultant
BANQUE & ASSURANCES
février 2026 - Aujourd'hui (4 mois)
Montreal, QC, Canada
• • Advisory and implementation of an ITSM tool tailored to organizational needs.
• • Structuring the technical support function: defining service levels, workflows, and escalation paths.
• • Establishing escalation processes to the engineering team, with clear criteria and full documentation.
• • Defining and documenting business, operational, and IT governance processes.
• • Training IT teams on new tools, processes, and support standards.
• • Supporting the migration of existing clients from a legacy wealth management system to the new Synpulse/Aviso platform.
IT Strategy Technical project management
RECOCHEM INC. (PFX Group)
IT Analyst
CHIMIE
mai 2024 - février 2026 (1 an et 9 mois)
Montreal, QC, Canada
• • Comprehensive IT support: hardware/software troubleshooting, access management and device provisioning.
• • Active Directory, Azure AD, Intune, and MDT administration for device deployment and management.
• • Adobe & Microsoft license management, contribution to cross-functional IT projects.
Technical project management IT Architecture IT support
Dilitrust Canada
Product Support Specialist
DROIT
février 2024 - mai 2025 (1 an et 3 mois)
Montreal, QC, Canada
• • Customer ticket management and resolution via Freshdesk, Freshcaller, and Jira.
• • Proactive communication with clients and internal teams to optimize customer satisfaction.
• • Effective incident prioritization to ensure fast resolution timelines.
IT Strategy IT-Security