À propos de Jordan
Versatile program coordinator with 8+ years of experience supporting people-centered initiatives across cultural, nonprofit, and multilingual settings. Skilled in crises management, stakeholder engagement, and cross-cultural communication. Committed to building inclusive, well-organized programs that prioritize human connection and operational excellence.
Anglais
Bilingue ou natif
Espagnol
Bilingue ou natif
Français
Capacité professionnelle limitée
Accepte de travailler sur site
Antibes (jusqu’à 15 km)
Expériences
- Food Tour NiceGuide Touristiquejuin 2025 - Aujourd'hui (1 an)
- Lead guided visits in Nice Metropolitan area in English and Spanish for groups between 3-25 people.
- Collaborate in French with local vendors and producers to ensure quality control for gastronomical tastings.
- Promote local products & services and ensure client satisfaction, visible with 5 star reviews on Google Maps and Trip Advisor.
- Process payments and document all expenses in collaboration with company accounting.
- Aid social media and marketing teams with English content, including reels, posts, and company handouts.
- Council on International Educational Exchange (CIEE)Program Coordinator, Outbound Exchanges & Global OperationsVOYAGE & TOURISMEmai 2024 - juin 2025 (1 an et 1 mois)Madrid, Spain
- Maintained and updated databases of 700+ Teach in Spain and 200+ Open Campus participants with US and local teams.
- Developed orientation material to anticipate participants' needs in health & safety, legal procedures, and cultural adaptation.
- Managed resource adquisition and budget of orientations, including the hiring, onboarding, and payment of contract workers.
- Documented participant challenges via Salesforce and facilitated involvement of management and stakeholders as necessary.
- Mitigated crises in line with host institution policies using restorative practices and emotional first aid, including responding to calls with rotating 24-hour emergency phone.
- Smart InsidersTour LeaderVOYAGE & TOURISMEoctobre 2023 - mai 2024 (7 mois)Madrid, Spain
- Led day trips surrounding Madrid with groups of 50+ international students and professionals ranging from 20-35 years old.
- Promoted paid gastronomical and cultural activities; tracking transactions of +300€ in collaboration with onsite vendors.
- Fostered customer engagement by using personable approaches to adminster visits and debriefings in English and Spanish.
- Coordinated with operations and finance departments to assemble and compile expense reports and travelers' feedback.
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Formations
- Bachelor's of ArtsTexas Tech University2019Bachelor's of Arts