Description

Proven record of accomplishment leading complex international global programs and projects that drive organizational transformation and growth in industry, finance services and government institutions.

10+ years of experience in France and Singapore that spans multiple business units and functional areas.

Excellent skills in projects execution, communication, as well as inter-department and executive client relation management.

Langues

Anglais
Capacité professionnelle complète
Français
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Air France
Project Manager
AÉRONAUTIQUE & AÉROSPATIALE
septembre 2010 - septembre 2012 (2 ans)
Paris, France
Project manager for a pilot project (personalized airport services)
• Project steering and scoping up to deployment
• Analyzing business processes (Sales, Financial, Complaints…)
• Coordinating internal project teams (Distribution, ground agents, After-Sales…)
• Interviewing and integrating external suppliers
• Setting up a dedicated CRM tool (specifications writing, follow up IT development)
Main challenge: Keep the financial investment at the lowest level while being the most efficient possible

Benefits:
- Increase the revenues beyond the air tickets
- Optimize VIP tools to generate incomes
- Develop new business contracts with strong markets actors
- Improve the customer relationships by proposing specific and dedicated products
Crédit Agricole CIB
Project Manager
BANQUE & ASSURANCES
février 2015 - septembre 2017 (2 ans et 8 mois)
Singapour, Singapour
Project Management:
• Managing international IT team of 10 people (Business Analyst, Technical Leaders, Developers)
• Ensuring the good relationship with business stakeholders
• Setting up Steering Committees, Project Committees and Risks Analysis
• Following-up budget, planning and clarifying the change requests
• Coordinating requirements gathering and Users Acceptance Tests (UAT)

Change/Process Management:
• Conducting studies to implement new design solutions in accordance with compliance rules and IT best practices
• Ensuring there is clear expression of the reasons for change, and helping the sponsor communicate this
• Setting up new processes and practices (in coordination with the lean management team)
• Identifying the success indicators for change, and ensuring they are regularly measured and reported on
Gestion de projet Conduite du changement
Accenture
Consultant
CONSEIL & AUDIT
mars 2008 - février 2011 (2 ans et 11 mois)
Paris, France
Customer Relationship business processes optimization
• Workshops animation with sales force
• Analyzing of the current operational processes
• Identifying improvement opportunities to optimize IT and management performances
• Implementing new processes in close cooperation with senior management
• Managing the production and deployment of new business processes