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Travaille majoritairement à distance

Verifone
Account Receivable Team Lead
mars 2023 - mai 2023 (2 mois)
Warsaw, Poland
Managing a team of 13 people (France, South Africa, Germany);
Monitoring performance of team members and reporting toManager I2C;
Planning & managing the capacity of the teams;
Ensuring the team productivity to meet the global targets;
Creating action plans for the markets with initial low performance (France);
Organising weekly Ops Calls with the stakeholders to give updates on operational performance of the team and overdue
Alcon
Account Receivable Team Lead
juillet 2022 - février 2023 (7 mois)
Warsaw, Poland
Managing a team of 10 people (Italy & Czech Republic);
Monitoring performance of team members and reporting to Senior Manager I2C;
Planning & managing the capacity of the teams;
Ensuring the team productivity to meet the global targets;
Closure (Bad Debt report & BlackLine)
Resolving escalations
Performing training - refresh training
Credit Committee
Accenture
Collection Senior Team Lead
mars 2020 - juin 2022 (2 ans et 3 mois)
Warsaw, Poland
Managing a team of 13 people (France & Benelux);
Monitoring performance of team members and reporting to Collections Tower Lead;
Planning & managing the capacity of the teams;
Ensuring the team productivity to meet the global targets;
Ensuring Service Level Agreements for the team are met;
Organising weekly Ops Calls with the stakeholders to give updates on operational performance of the team;
Creating action plans for the markets with initial low performance;
Process improvement initiatives, working with transformation team to improve the process;
Resolving escalations as per agreed escalation path;
Assisting career development activities for team members including performance management, informal feedback, training, and resourcing.