Inge Collet

Flowww... Create true experience & powerful engagement in a digital world. What my passion & strengths can do 4you?

- Create inspirational vision and engaging strategy in organizations

- Install power to act

- Mobilize people and create engagement and team adherence

- Install honest and supportive « what you see is what you get leadership »

What’s my background and business experience?

- Strong and valued leadership & performance management profile

- Broad experience in (Omni)channel and sales for retail, B2B direct and indirect

- Strategies and implementation of Waow shopper experience for retail sales

- Knowledge management and social learning strategies

- Learning & development strategies

- Competence mapping (knowledge, skills, attitude) -

- Recruitment strategies

- Leadership learning & coaching

Throughout my entire career as competence and certification manager for sales & care departments, I applied my change management approach and implemented my vision on engagement & leadership. I accompanied physical channels during their transformation, determined and establish a customer centric positioning complimentary to digital channels, and simultaneously seized the opportunities of digital to perfect the way of working by digitalising processes, trainings, back-office solutions, knowledge management solutions and encouraging self-learning and development. I am delighted to offer this experience to the customer network of Belly & Brain. Check out http://www.belly-and-brain.com/about-us/

Responsible for developing, leading and implementing the Learning Organization & Commercial Certification methodology in a transversal and coherent way through all commercial channels (residential/business sales & customer services) measuring expected competence result. Responsible for creation of framework offering all customer facing people access to a blended and dedicated development plan, allowing to boost knowledge, skills & attitude . All actions are undertaken to maximize the employability of customer facing people in an environment with increasing complexity & changing responsibilities.