À propos de Hichem
Anglais
Bilingue ou natif
Français
Bilingue ou natif
Expériences
- Self employedSalesforce Delivery Lead and Principal Architectaoût 2025 - avril 2026 (8 mois)Paris, France
- Provide delivery oversight on multiple Salesforce digital transformation initiatives, aligning solutions with business objectives
- Review solution designs while aligning with project goals, user needs, and technical constraints
- Lead/Coach a team of PMs/Bas/Devs, resolve impediments, and foster a culture of continuous improvement to ensure timely, high-quality, and budget-compliant project outcomes
- Collaborate with C-level executives to define strategic roadmaps
- Establish and improve methodologies, processes, define SOPs and overall capability of the team
- Intact Financial CorporationSenior Salesforce Solution Architect, Enterprise ArchitectureBANQUE & ASSURANCESdécembre 2023 - décembre 2025 (2 ans)Toronto, ON, Canada
- Architected and guided Salesforce digital transformation initiatives, aligning solutions with business objectives
- Led multi-cloud implementations ensuring scalability, security, and best practices
- Developed enterprise-grade lean conceptual architectures in the context of internal CDP and MDM initiatives serving both Marketing and IT departments
- Collaborated with C-level executives to define strategic roadmaps and drive innovation with AI technologies (Google CCAI Platform)
- Developed integrations following enterprise-grade integration patterns ensuring reliable, scalable, and decoupled communication between diverse systems
- Slalom ConsultingPrincipal, SalesforceAGENCE & SSIIavril 2016 - septembre 2023 (7 ans et 5 mois)Toronto, ON, Canada
- Worked with executives and business stakeholders in making decisions around buy vs build, short/long term strategic roadmap, suggesting industry best practices and building vendor selection frameworks when needed
- Influenced technology and product roadmaps through demos and regular review and prioritization sessions with product teams and executives
- Implemented a number of PoCs and measured success against predefined KPIs
- Debated high level designs (HLDs) with client's enterprise architecture and security boards
- Experience working in various technologies/languages such as Apex, Visualforce, MuleSoft and APIs
- Helped customers integrate their Salesforce solutions with external systems leveraging the optimal pattern(s) for the use case
- Designed a MuleSoft multi-layer API PoC including a developer portal that enabled faster project delivery, increased reusability, and enhanced business agility
- Led the data analysis and migration efforts during the consolidation of multiple Salesforce and Dynamics CRM organizations into a single Salesforce org. This allowed our customer to streamline their business processes and provide an aggregated view of their business, ultimately enhancing their decision-making capabilities
- Helped our client implement their call center by integrating their Amazon Connect IVR solution with Salesforce
- Helped a client revamp their Salesforce Omnichannel customer service implementation in order to provide the required data for service reps to quickly address customer needs and reduce human interactions
- Led a team to design and build a case management solution with integration with Slack and Box, resulting in significantly decreasing case resolution times and improving customer satisfaction.
- Led a team to design and build an SF Lead-to-Order solution that sped up the sales cycle
- Led end-to-end multi-cloud implementations ensuring scalability, security, compliancy (GDPR) and best practices
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Formations
- Salesforce Agentforce SpecialistSalesforce Agentforce Specialist
- Salesforce (6x certified)Salesforce (6x certified)