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Hichem S.HS

Hichem S.

Architecte Salesforce | Agentforce

775 €/jour
Paris, FR
8-15 ans

Délai de réponse moyen : 1h

À propos de Hichem

I am a Salesforce Solution Architect and Delivery Lead specializing in designing and delivering complex, enterprise-scale Salesforce programs across multiple industries, including Insurance, Retail, Manufacturing and Healthcare. I work at the intersection of architecture and delivery leadership — architecting scalable and secure solutions that bring value to my customers.
My focus is on measurable outcomes: on-time delivery, reduced technical debt, high-performing delivery teams, and platforms that support long-term growth. I bring deep experience across multi-cloud architectures, integrations, data, and AI, while leading scalable distributed offshore teams for systems integrators and enterprise clients.
I collaborate with organizations that need senior architectural and delivery leadership, delivery governance, or need help scaling Salesforce programs.
  • Anglais

    Bilingue ou natif

  • Français

    Bilingue ou natif

En télétravail uniquement
Travaille majoritairement à distance

Expériences

  • Self employed
    Salesforce Delivery Lead and Principal Architect
    août 2025 - avril 2026 (8 mois)
    Paris, France
    • Provide delivery oversight on multiple Salesforce digital transformation initiatives, aligning solutions with business objectives
    • Review solution designs while aligning with project goals, user needs, and technical constraints
    • Lead/Coach a team of PMs/Bas/Devs, resolve impediments, and foster a culture of continuous improvement to ensure timely, high-quality, and budget-compliant project outcomes
    • Collaborate with C-level executives to define strategic roadmaps
    • Establish and improve methodologies, processes, define SOPs and overall capability of the team
    Salesforce Delivery Leadership Team management IT Strategy Architecture SI
  • Intact Financial Corporation
    Senior Salesforce Solution Architect, Enterprise Architecture
    BANQUE & ASSURANCES
    décembre 2023 - décembre 2025 (2 ans)
    Toronto, ON, Canada
    • Architected and guided Salesforce digital transformation initiatives, aligning solutions with business objectives
    • Led multi-cloud implementations ensuring scalability, security, and best practices
    • Developed enterprise-grade lean conceptual architectures in the context of internal CDP and MDM initiatives serving both Marketing and IT departments
    • Collaborated with C-level executives to define strategic roadmaps and drive innovation with AI technologies (Google CCAI Platform)
    • Developed integrations following enterprise-grade integration patterns ensuring reliable, scalable, and decoupled communication between diverse systems
    Salesforce Architecture SI Google cloud Snowflake Amazon Web Services
  • Slalom Consulting
    Principal, Salesforce
    AGENCE & SSII
    avril 2016 - septembre 2023 (7 ans et 5 mois)
    Toronto, ON, Canada
    • Worked with executives and business stakeholders in making decisions around buy vs build, short/long term strategic roadmap, suggesting industry best practices and building vendor selection frameworks when needed
    • Influenced technology and product roadmaps through demos and regular review and prioritization sessions with product teams and executives
    • Implemented a number of PoCs and measured success against predefined KPIs
    • Debated high level designs (HLDs) with client's enterprise architecture and security boards
    • Experience working in various technologies/languages such as Apex, Visualforce, MuleSoft and APIs
    • Helped customers integrate their Salesforce solutions with external systems leveraging the optimal pattern(s) for the use case
    • Designed a MuleSoft multi-layer API PoC including a developer portal that enabled faster project delivery, increased reusability, and enhanced business agility
    • Led the data analysis and migration efforts during the consolidation of multiple Salesforce and Dynamics CRM organizations into a single Salesforce org. This allowed our customer to streamline their business processes and provide an aggregated view of their business, ultimately enhancing their decision-making capabilities
    • Helped our client implement their call center by integrating their Amazon Connect IVR solution with Salesforce
    • Helped a client revamp their Salesforce Omnichannel customer service implementation in order to provide the required data for service reps to quickly address customer needs and reduce human interactions
    • Led a team to design and build a case management solution with integration with Slack and Box, resulting in significantly decreasing case resolution times and improving customer satisfaction.
    • Led a team to design and build an SF Lead-to-Order solution that sped up the sales cycle
    • Led end-to-end multi-cloud implementations ensuring scalability, security, compliancy (GDPR) and best practices
    Salesforce Architecture SI Business analysis Team management Amazon Web Services

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Formations

  • Salesforce Agentforce Specialist
    Salesforce Agentforce Specialist
  • Salesforce (6x certified)
    Salesforce (6x certified)

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