Description

Trilingual Virtual Assistant (FR/EN/ES) with hands-on experience in customer relations, administrative coordination and hotel operations. I help businesses and entrepreneurs manage their day-to-day tasks remotely — emails, reservations, scheduling, client communication and coordination — so they can focus on what matters.

Based in Europe, 100% remote, available full-time or part-time from August 2026. Fast learner, autonomous and detail-oriented. Let's work together!

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Hostal Poblenou
Hotel Receptionist & Guest Relations
HÔTELLERIE
janvier 2026 - Aujourd'hui (7 mois)
Barcelone, Espagne
- Managed full front desk operations : check-ins, check-outs, reservations
and room allocation
- Supervised breakfast service and coordinated with housekeeping to
ensure room readiness
- Handled all guest communications via email, phone and in person in
French, English and Spanish
- Responded to guest requests and complaints ensuring fast resolution
and high satisfaction
- Maintained a warm and professional welcome in a multilingual
international environment
Guest relations Multilingue Front Office Hospitality Gestion des réservations
EHPAD Les Jardins de Leysotte
Receptionist & Customer Relations Assistant
SANTÉ & BIEN-ÊTRE
août 2023 - juin 2024 (10 mois)
Villenave-d'Ornon, France
- Welcomed and assisted 100+ residents and visitors daily with warmth
and professionalism
- Managed switchboard and served as key communication link between
staff and departments
- Coordinated special requests and reservations across departments
- Maintained administrative records with accuracy and attention to detail
- Organised and delivered personalised daily services to residents
administrative support Service client Coordination d'équipe Standard téléphonique Gestion administrative
Starbucks
Barista & Customer Service
RESTAURATION
septembre 2025 - décembre 2025 (3 mois)
Bordeaux, France
- Delivered high-quality customer service in a high-volume, fast-paced environment, ensuring every customer left satisfied
- Managed orders, payments and team coordination during peak hours, maintaining speed and accuracy under pressure
- Maintained hygiene and quality standards consistently in compliance with food safety regulations
- Collaborated daily with a multilingual team, demonstrating strong adaptability and communication skills
Service client travail en équipe Gestion de caisse restauration Organisation et gestion des priorités