À propos de Hafsa Sirajou
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Expériences
- Foundever (formerly Sitel Group)Customer Support AdvisorE-COMMERCEjanvier 2022 - janvier 2024 (2 ans)United Kingdom• · Delivered customer support via phone, email, and live chat.• · Resolved customer issues efficiently while maintaining high satisfaction scores.• · Managed account-related requests and technical troubleshooting.• · Worked with CRM systems and internal knowledge bases.• · Collaborated with cross-functional teams to improve customer experience.• · Met KPIs including quality, productivity, and customer satisfaction.
- ConcentrixCustomer Support Representativejanvier 2024 - janvier 2025 (1 an)• · Assisted international customers in English and French.• · Responded to inquiries regarding products and services.◦ · Escalated complex issues appropriately while ensuring timely follow-up.• · Processed customer requests with accuracy.• · Maintained excellent customer service standards.
- The Cove StudioAdministrative & Social Media Assistantjanvier 2025 - Aujourd'hui (1 an et 6 mois)Cameroon• · Managed administrative tasks and daily operations.◦ · Scheduled appointments and coordinated client communications.◦ · Assisted with social media management (Instagram, Facebook, TikTok).• · Created engaging digital content and supported marketing campaigns.• · Responded to customer inquiries through social media platforms.• · Maintained client databases and administrative records.
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Formations
- Bachelor's DegreeBachelor's Degree
Catégories
- Autre