Description

I hold a Master’s degree in Business Administration and International Trade, and I am fluent in multiple languages (English C1, French C2, Spanish C1).

My professional experience is centered on both B2B and B2C environments, with a strong focus on designing and implementing business and marketing strategies, leading sales teams, managing prospecting and sourcing activities, and driving market expansion across North America, South America, and Europe. I have developed expertise across a range of industries, including real estate, the food sector, and luxury goods.

I am proficient in a variety of tools and methodologies, including PERT, Gantt, Microsoft Office, Salesforce, Sellingent, Siigo, Alegra, and HTML and CSS.

Currently, I am seeking opportunities in roles such as Senior Client Success Manager, Key Account Manager (B2B/B2C), or Department Leader, where I can leverage my experience to drive sustainable growth and deliver measurable results.

Langues

Français
Bilingue ou natif
Espagnol
Capacité professionnelle complète
Anglais
Capacité professionnelle complète

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

Attorney Assistant
Senior client sucess manager
CONSEIL & AUDIT
août 2023 - Aujourd'hui (2 ans et 10 mois)
Client onboarding (onboarding new clients, client orientation, hiring the virtual
team, resolving HR or performance issues, preparing the agenda and resolving
technical issues)
Leading the virtual team, over 120 people, set up KPIs, maintaining high work
standards
HR management (payroll, weekly meetings, PTO management, virtual team
onboarding)
Client management (weekly/monthly meetings, reviewing KPIs and performances,
orientation and upselling)
Client portfolio revenue: over 2.4 million dollars / year, with a 2000 dollars monthly
ticket per virtual assistant
France Delicia
Sales director
IMPORT & EXPORT
décembre 2016 - août 2023 (6 ans et 8 mois)
Bogotá, Bogota, Colombia
• • Client onboarding (onboarding new clients, client orientation, hiring the virtual team, resolving HR or performance issues, preparing the agenda and resolving technical issues)
• • Leading the virtual team, over 120 people, set up KPIs, maintaining high work standards
• • HR management (payroll, weekly meetings, PTO management, virtual team onboarding)
• • Client management (weekly/monthly meetings, reviewing KPIs and performances, orientation and upselling)
• • Client portfolio revenue: over 2.4 million dollars / year, with a 2000 dollars monthly ticket per virtual assistant
LHT CONSEIL
Project manager
juillet 2014 - décembre 2016 (2 ans et 5 mois)
Bogotá, Bogota, Colombia
• • Representing 6 complementary brands from Europe and United-States in animal farming and slaughtering. (Poultry, bovine and pig)
• • Promote and prospection during events and showrooms in South America and United-States.
• • Consulting missions for French companies interested in South American markets. (Markets studies, investment plans, prospections, business trips)
• •
• • Achievements:
• • Over 10 missions accomplished with an average time per mission of 6 months
• • Poultry incubation line sold in Colombia for a value over 1 million dollars.
• • Prospection database created with more than two hundred clients in 4 different markets. (Colombia, Peru, Bolivia and Ecuador)