Description

I am an executive coach, consultant, and healthcare practitioner with over 16 years of global experience across clinical practice, operations, and organisational transformation. With a career that spans world-class institutions such as the Mayo Clinic and UCLA Medical Center, I bring deep expertise in healthcare systems—and a unique diagnostic lens that informs my work with individuals, teams, and organisations.

My foundation in clinical science and patient care has sharpened my ability to observe, assess, and respond to complex human needs with precision, empathy, and systemic thinking—skills that I now apply in coaching and consulting to help clients gain insight into behavioural patterns, group dynamics, and organisational blind spots.

As Head of Clinical Operations in a health-tech startup, I expanded my portfolio beyond traditional healthcare, leading data-driven transformation initiatives and forging partnerships with insurers and corporate stakeholders. This role ignited my passion for change leadership and inspired my transition into the broader field of organisational development.

To further build on this path, I joined the prestigious Executive Master in Change program at INSEAD, where I immersed myself in systems psychodynamics and organisational psychology. My clients value my ability to integrate analytical thinking with relational depth and clinical clarity with emotional insight. I am especially attuned to transitional moments—whether personal, professional, or systemic—where clarity and courage are most needed.

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Swahili
Capacité professionnelle complète

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

St. Joseph's Providence Medical Center
Hospitalist Nurse Practitioner
janvier 2013 - janvier 2017 (4 ans)
Burbank, CA, USA
• Participated in monthly hospitalist meetings with a panel of physicians and hospital administrators, developing strategies to improve patient care services and cost cutting initiatives.
• Assessed, diagnosed, and implemented treatment plans, utilising evidence-based practice to provide the highest standard of care, employing national standardised guidelines for length of hospital stay, cutting down on hospital costs.
Rescue by Flare
Lead Nurse Dispatcher
janvier 2018 - janvier 2019 (1 an)
Nairobi, Kenya
• Responded to and prioritised emergency calls, obtaining comprehensive medical information, providing essential pre-hospital medical instructions, and dispatching proper emergency units in accordance with established protocols.
• Gathered and analysed data, monitoring trends for quality assurance purposes, presenting summarised results in monthly reports to senior management.
• Revised dispatch center policies and procedures, created and implemented new hire orientation content, and established key performance metrics.
Checkups Medical Center
Head of Clinical Operations
SECTEUR MÉDICAL
août 2018 - janvier 2019 (5 mois)
Nairobi, Kenya
• Negotiated partnerships with corporate and insurance companies, developed and initiated wellness outreach programs, establishing client relations leading to a 40% increase in wellness event requests.
• Spearheaded data-driven policy and operational changes, reducing operational costs, boosting patient volume, increasing sales, leading to increased revenues for the first time since the clinics inception.
• Executed and oversaw a digital patient support program for 1,000 diabetic patients in partnership with international pharmaceutical company, SANOFI.
• Recruited, trained, supervised, and evaluated a team of 30 employees, through inspired and effective leadership, reducing turnover, increasing productivity and overall employee satisfaction.