À propos de Farouk
Business Analyst with a strong analytical mindset and exceptional communication skills.
Experienced in pinpointing critical project needs, crafting tailored solutions, and guiding teams toward successful implementation. Skilled in requirements gathering, process modeling, UAT, and reporting.
Arabe
Bilingue ou natif
Français
Capacité professionnelle complète
Anglais
Capacité professionnelle complète
En télétravail uniquement
Travaille majoritairement à distance
Expériences
- ARABSOFTBusiness AnalystEDITION DE LOGICIELSjanvier 2024 - Aujourd'hui (2 ans et 5 mois)Tunisia• Transformed complex business needs into clear and intuitive functionalspecifications driving a 25% improvement in project delivery time. • Accomplished a20% faster time-to-market by strengthening cross-functional collaboration throughmy development, UI/UX design, and QA expertise. • Achieved a 30% reduction inpost-release defects by consulting with the IT team.• Led a cross-functional team and coordinated with high management to successfullylaunch a new application.• Ensured a 100% coverage of technical & business requirements through theimplementation of detailed test plans and effective test cases.• Increased test efficiency by 45% by directing and conducting User AcceptanceTesting.• Identified, documented, and prioritized software defects in each build, activelytracking and retesting fixed issues, achieving a 97% test reliability.• Sustained effective communication with product, design, and executive teamsthrough reports and presentations to address quality issues and optimizeworkflows.• Reached a 15% improvement in software quality by providing lists of optimizationrecommendations not covered by requirements.
- arabsoftBusiness analyst TraineeEDITION DE LOGICIELSmars 2023 - juillet 2023 (4 mois)Tunis, TunisieGathered and analyzed functional requirements for the tax declaration platform of the Ministry of Finance of Niger.• Designed "As-Is" and "To-Be" business workflows to optimize the digital tax filingjourney.• Produced detailed functional specifications and user guides to streamline system implementation.
- ARAB TUNISIAN BANKCustomer Advisor TraineeBANQUE & ASSURANCESmars 2021 - mai 2021 (2 mois)Tunis, Tunisie• Opened checking, savings, and credit accounts for 200+ customers, supporting branch growth targets.• Recommended suitable products based on customer needs, achieving a 15% upsell rate.• Assisted 30+ clients daily with account management and inquiries, maintaining strong customer satisfaction
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Formations
- Master's Degree in Digital Management & Information SystemsEsprit School of Business2023Master's Degree in Digital Management & Information Systems
- Bachelor's Degree in ManagementHigher Institute of Accounting and Business Administration2021Bachelor's Degree in Management