Constance Figerou

- Mentor and develop a team of 6+ Key Partner Managers

- Build the strategy for a team of KPM to handle retention, optimisation and communication with our Key Accounts (4000+ stores from integrated chains from different sectors)

- Follow our KPIs in order to set up proactive processes to deliver better service to stores, amazing user experience and maximize the amount of meals saved

- Build strong and efficient relationships with several major Key Accounts in the food industry, already partnering with Too Good To Go

- Ensure the sharing of knowledge and best practices between the Sales team and the Account Manager team

- Encourage, inspire and empower our stores partners and headquarters towards a more sustainable behavior

With a mission of reducing food waste worldwide, Too Good To Go is the World's largest B2C marketplace for surplus food. We help retailers like restaurants, bakeries, supermarkets and hotels sell the surplus food that would otherwise go to waste. Retailers make a profit on their surplus food and consumers get delicious food at a good value in return. Everyone wins and together we save the food and do good for the planet.

Too Good To Go has saved 22 million meals, has more than 15 million users and 30,000 partner stores in 15 different countries: US, UK, France, Germany, Switzerland, Netherlands, Denmark, Norway, Belgium, Spain, Austria, Belgium, Italy and Portugal - with more markets coming soon.

We help managers build (even more) extraordinary teams by providing them with a personal analyst on people decisions.

We build efficient and memorable processes for an extraordinary user experience and NPS, define onboarding program, SLAs, upsell strategy.

Core role:

- Managing a portfolio of key Travel & Classified clients, generating up to $10K+ yearly revenue;

- Acting as a consultant to create successful performance marketing campaigns, analysing a wide range of performance metrics and advising on digital strategy and technology across channels and devices;

- Inspiring the sustainable growth of strategic clients by promoting innovative opportunities, growing the client portfolio up to 95% YoY;

- Achieved one of the highest client retention rates at Criteo : 98% over the last three years;

- Training, coaching and mentoring interns and juniors since 2 years (5 people overall)

Key projects at Criteo:

- Leading training sessions, across all teams and leadership levels in EMEA, on Travel specificities and strategies

- Improving client relationship by reinforcing commercial teams' knowledge on specific verticals

- Leading a "digital newsroom" on a weekly basis, to share all the tech updates within the team