Codah Agency

Administered and supported Odoo ERP modules including user access control and workflow configuration. Assisted with system updates, backups, and ERP troubleshooting. Monitored IT assets and ensured compliance with internal IT policies. Provided technical support while improving internal automation processes.

Handled inbound and outbound customer calls to provide support and resolve client inquiries efficiently. Assisted customers with account information, service issues, and general troubleshooting. Maintained a high level of professionalism while managing customer complaints and ensuring satisfaction. Recorded and updated customer interactions in internal systems with accuracy and attention to detail.

Conduct practical programming labs for undergraduate students. Assist students in applying theoretical concepts to real-world software problems. Support instructors in preparing lab materials and evaluating technical assignments.