Clément Fayet

• Scaled Product culture: introduced Product vision and Roadmap, led agile rituals (sprints, retros, poker planning), structured backlog (Jira), bugs resolution, and SQL analyses

• Ran discovery: user interviews, wireframes in Figma (used a DS), wrote detailed specs, and followed delivery through sprints (4 back, 2 front)

• Built rent collection solution: x10 YoY growth - March 2025: 95,000+ payments, €77M processed., 98% auto reconciliation, automated reminders

• Shaped 4 platforms (Property Manager - core plateforms +100 users 3X YoY, Landlord, Tenant) with strong UX focus

• Added key finance features: SEPA direct debit, card payments, PIS, bulk transfers

• Automated accounting: auto-generated general ledger, balance sheet, etc., for property managers.

• Integrated APIs: Swan (BaaS), Powens (open banking), SmsMode, MySendingBox

Educate new customers, help solve technical problems, ensure the smooth adoption of our product and adapt the accounting of their condominium on the platform

• Onboarded 243 customers successfully, 324 K € ARR onboarded. Top performer

• Upsell: 20K € ARR with insurance and banking services

• Average CSAT 4,3

• Product Specialist for the Customer Onboarding Team

• Lead a project to create a video library: User research conducted among Support teams (Customer Success Team, Customer Onboarding Team, Legal Team) to prioritize which videos to make. 25 videos created to help clients to continuously learn about the platform, reduce tickets for our Support teams and reduce the duration of customer onboarding (reduced by 2 weeks). 7K views within a year ; Average of 2.2 views per customer during the onboarding period.

Skippeur & Routeur d’une expédition marine

Rénovation d’un voilier et voyage de 7 mois au tour de la Mer Méditerranée

Prévision de la météo et Routage de l’expédition