Clara Louis

Building AI automation systems for small teams and solo operators — lead generation pipelines, CRM workflows, document processing, and custom Claude API integrations. Bring a decade of SaaS operations experience to every build: understanding what teams actually need before designing the system that delivers it.

-Led complex enterprise escalations end-to-end at a fast-growing mental health SaaS, coordinating across Product and Engineering to drive structured, empathetic resolutions for high-value clients -Contributed to building out the onboarding team from the ground up, helping establish the processes, documentation, and practices that set the function up for scale -Improved internal support operations by redesigning troubleshooting processes and knowledge base documentation, reducing recurring ticket volume and strengthening team consistency

-Optimised Zendesk workflows and automation rules, measurably improving team efficiency and reducing average resolution times -Built and maintained internal knowledge base documentation that cut recurring ticket volume by standardising troubleshooting paths -Trained and mentored junior agents on technical support best practices, raising team capability and response quality