Description

Experienced leader in Payments and Operational Excellence with a strong background in project management and operational efficiency. Proven track record in managing global and regional payment methods, enhancing customer support services, and scaling delivery teams. Bilingual in French, English and Spanish. Ready to bring expertise in operational performance and team leadership.

Langues

Français
Bilingue ou natif
Espagnol
Capacité professionnelle complète
Néerlandais
Capacité professionnelle complète
Arabe
Capacité professionnelle limitée
Anglais
Bilingue ou natif

Préférences en matière de lieu de travail

En télétravail uniquement

Travaille majoritairement à distance

THUNES
Head of Payment Methods
HIGH TECH
janvier 2021 - janvier 2025 (4 ans)
France
Lead a team of 15 software engineers & 6 project managers to deliver the payment methods roadmap and contribute to Thunes APM portfolio growth
The implementation of global Payment Methods to Thunes technical platform (EMEA, APAC, Latam) consisted in ensuring high-quality project delivery and operational efficiency. All payment methods added could then be connected to new or existing merchants

Responsible for Level 2 technical support services, including the maintenance of integrated APM as well as settlement & reconciliation issues

Develop, implement & monitor the team key processes and KPIs

Monitor payment data to identify trends, issues & opportunities for improvement
Gestion de projet Roadmap stratégique Support technique Moyens de paiement Atlassian JIRA
WIRECARD
Head of Operational Excellence
HIGH TECH
janvier 2019 - janvier 2021 (2 ans)
Singapour, Singapour
Lead cross-functional optimization of core processes (e.g. merchant onboarding, settlement, refund, incident) using LSS, Process Mining & RPA Implement the global TOM comprising of the customer & support lifecycle, as well as identify regional variations Responsible for process readiness of a major Acquiring migration project
Gestion de projet Optimisation des processus Définition et suivi des indicateurs (KPI) Moyens de paiement Atlassian JIRA
DELTA CAPITA
Payments Consultant
CONSEIL & AUDIT
juin 2018 - décembre 2018 (6 mois)
Singapour, Singapour
Part of a team of 15 external consultants working on elaboration, design, implementation, and monitoring of AS-IS and TO-BE processes within a regional programme of merchant Acquiring Consolidation of all process designs into an overarching process landscape Through gap analysis identified the impact on processes and team resources
Optimisation des processus Management d'équipe Gestion de projet Définition et suivi des indicateurs (KPI) Conseil