Charles-Henri Monnier

- Oversaw a €2.3M portfolio of 200+ enterprise key accounts, including BNP, GSE, RATP,SNCF, BouyguesTelecom, Colas Rail, and GCC, ensuring strong relationships with executive level partners and consistent revenue growth all while delivering solutions aligned with customer business objectives.

- Accelerated revenue growth by leading strategic upselling and cross-selling initiatives, contributing an estimated €400K in additional revenue.

- Directed seamless onboarding for new enterprise clients, improving time-to-value and ensuring an exceptional customer experience.

- Collaborated cross-functionally with sales, product, and operations teams to resolve complex client challenges and enhance service delivery.

- Negotiated and executed master service agreements with enterprise clients, strengthening partnerships and securing long-term contracts.

Managed a portfolioof25+enterpriseclients, ensuring seamlessservicedeliveryand strengthening long-term partnerships. Builtand led dedicated conciergeserviceteamsfortop-tieraccounts, enhancing client experienceand streamlining responsetimesforhigh-priorityrequests. Delivered business reviewstoanalyzeaccountperformanceand identifyservicegaps, resulting in improved operationalworkflows and customersatisfaction. Collaborated closelywith operations, product, and leadershipteamstodevelop tailored clientsolutionsthatsupported increased engagementand repeatbusiness.

Managed a portfolioof250corporateaccounts,fostering strong clientrelationships and ensuring seamlessdeliveryoftravel solutionstailoredto business needs. Ledtheannual auditing and setupof2019 hotel pricing agreements, optimizing cost structures and securingfavorable ratesforhigh-valueaccounts. Developed and delivered monthlybusiness reportswith KPI analyses, creating actionable plansthatimproved accountperformanceand serviceefficiency. Coordinated bi-weeklyknowledge-sharing sessionswiththesalesteam, enhancing collaboration and driving alignmenton clientstrategies.