Brice N.

Stepping into the Tech Lead role to drive the technical vision, architecture, and engineering excellence, with a strong focus on scaling AI initiatives and advanced automation.

CRM Manager adept at translating business needs into technical solutions and automation to maximize operational performance. Leveraging strong analytical skills to optimize data quality, implement strategic CRM evolutions, and foster cross-system integration. Proven ability to drive efficiency through data-driven reporting and actionable insights.

streamlineworkflowsandenhanceplatformreliability.

Accomplishments: Responsible for the end-to-end monitoring of Richemont's e-commerce platforms including Cartier, Montblanc, Piaget, Van Cleef &Arpels, and other luxury brands within the group. Collaborated effectively with global cross-functional teams across APAC, Europe, UK, NA, and the Middle East, facilitating seamless operations and issue resolution. Conducted in-depth technical analysis of complex incidents spanning SAP, PSP (payment solution providers) providers, e-commerce engines, and brand-specific front-ends, identifying root causes and proposing effective solutions. Proactively translated technical insights into strategic process improvements, acting as a key advisorto stakeholders to implement new operational workflows and feature enhancements. Creating Datadog dashboards and alerts (logs and APM) to troubleshoot issues, propose solutions, document them, and maintain service level agreements (SLAs) Served as a Script Lead, leveraging SQL for complex data extraction and analysis to monitor production databases, while overseeing critical script execution to ensure platform stability.