Brice N.

CRMManageradeptattranslatingbusinessneedsintotechnicalsolutionsandautomationtomaximizeoperational performance.Leveragingstronganalyticalskillstooptimizedataquality,implementstrategicCRMevolutions,and fostercross-systemintegration.Provenabilitytodriveefficiencythroughdata-drivenreportingandactionable insights.

Accomplishments: Collaborated closely with top management to understand strategic business objectives, translating these into actionable CRM development plans, including new KPIs and system enhancements. Provided technical expertise and a consultative approach to identify opportunities for CRM optimisation and process improvement, acting as a keytechnical advisorto internal teams. Led the technical implementation of CRM evolutions and new features, demonstrating strong hands-on skills in system configuration and customisation. Conceptualised and implemented cross-system integrations using tools like Make, automating previously manual processes and streamlining workflows for various teams, resulting in increased operational efficiency.

streamlineworkflowsandenhanceplatformreliability.

Accomplishments: Responsible for the end-to-end monitoring of Richemont's e-commerce platforms including Cartier, Montblanc, Piaget, Van Cleef &Arpels, and other luxury brands within the group. Collaborated effectively with global cross-functional teams across APAC, Europe, UK, NA, and the Middle East, facilitating seamless operations and issue resolution. Conducted in-depth technical analysis of complex incidents spanning SAP, PSP (payment solution providers) providers, e-commerce engines, and brand-specific front-ends, identifying root causes and proposing effective solutions. Proactively translated technical insights into strategic process improvements, acting as a key advisorto stakeholders to implement new operational workflows and feature enhancements. Creating Datadog dashboards and alerts (logs and APM) to troubleshoot issues, propose solutions, document them, and maintain service level agreements (SLAs) Served as a Script Lead, leveraging SQL for complex data extraction and analysis to monitor production databases, while overseeing critical script execution to ensure platform stability.

Strategic performance consulting: Advised stakeholders on operational efficiency, translating complex data into actionable roadmaps to optimize ERP performance across 10+ schools. Manage full ERP development lifecycle: planning to implementation, in collaboration with the director and stakeholders. Gather and analyze data: from 10+ schools across multiple campuses for the ERP project. Elicit and analyze requirements: from various teams to develop comprehensive user stories. Resolve ERP support tickets: and actively collect user feedback for continuous improvement (Asana). Develop Power BI dashboards: to support executive decision-making.