Boris V.

rédacteur web et print (fr/en/es)

Paris, France

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Boris en quelques mots

Bonjour,

Je suis concepteur-rédacteur / consultant éditorial en freelance depuis 2015. Je collabore avec plusieurs agences de communication (BETC, YouLoveWords, Soyuz, La Machine à Ecrire...) pour de la rédaction de contenus web (articles, billets de blog, site internet), de tribunes, de rapports, d'interviews, d'infographies, ainsi que pour des missions de traduction ou de Community Management.

J'ai travaillé (ou continue de travailler) via ces agences ou "en direct" pour plusieurs grands groupes (Total, Orange, Air France, Moët Hennessy, Michelin, Peugeot, LesFurets.com, Société Générale, Bpifrance, Prisma Média, Groupe Crédit Mutuel...).

Je recherche actuellement d'autres missions de conception-rédaction, de community management, ou de traduction en FR, EN, ES.

Expériences

septembre 2013 - octobre 2015 | Paris, France

E-commerce

LesFurets.com

Key Account Manager

Les Furets.com is one of the French leading insurance comparison websites, part of UK BGL Group (owner of comparethemarket.com)

Job description: Business development and management of the relationships between LesFurets.com and our Business Partners (BP). I am in charge of more than 20 partnerships in several insurance sectors – Car, health, home, bike, life - among which Allianz, Swisslife, Direct Assurance (Axa Group) etc. My main objective is to maximize their performance and results and to develop their loyalty.

Main tasks:
- Analysis of BP’s results through the creation and the follow-up of several indicators:
> Quantitative indicators : conversion rate, quotability, quote to qlead, top of screen…
> Qualitative indicators.: customer journey, commercial speech…
- Recommendations and definition of action plans to improve their results and performance, best practices
- Contribution to the elaboration of new strategic projects and in charge of persuading and helping our partners to implement them
- Market studies and business intelligence
- Audit of sales allocation process and customer leads treatment on a regular basis
- Support and contribution to the launches of new partnerships
avril 2012 - septembre 2013 | Paris, France

Banque & assurances

Aegon

Telemarketing and quality assurance executive

Aegon France is part of the Dutch Group Aegon, one of world leading life insurance company

Job description: Aegon France is selling Life insurance products to private individuals through the intermediary of external providers based in France and Morocco. I was in charge of controlling the quality of the sales made by our providers and the respect of FCA Risk & Compliance norms. I was also committed to the improvement of the commercial performance.

Main tasks:
- Analysis and follow-up of providers’ quality performance (creation of indicators, listening sessions, management of customers claims, reporting to British FCA on a regular basis)
- Action plans to improve the quality of sales process (calibrations, training programs …)
- Contribution to the set-up of new sales campaigns through the elaboration of marketing and commercial material (commercial speech redaction, products forms…) and training sessions

10 missions Malt

Satisfaction des clients Malt : 4.61/5 (8 avis)

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