À propos de Berangere
Are you looking for someone who can quickly understand your users, structure their needs, and smooth the relationship between your Product, Tech teams and your customers? That's exactly what I bring: a dual Business Analyst / Product Owner and Customer Care skill set, designed to accelerate tool adoption and improve customer satisfaction at every stage of the journey.
What sets me apart: I don't just handle customer requests as they come in — I analyze root causes, document needs with the same rigor as a functional spec (user stories, acceptance criteria, functional specifications), and turn field feedback into concrete product improvement actions. This dual expertise means I'm immediately operational on support while also adding value on process optimization and reducing recurring pain points.
I'm comfortable across a range of deliverables: writing user stories and functional specs, backlog management and prioritization, client workshop facilitation, Confluence documentation, UAT support, customer satisfaction reporting, and continuous improvement of support processes. I work well in remote, cross-functional environments as well as in fast-growing companies where agility and autonomy are essential.
Français
Bilingue ou natif
Anglais
Bilingue ou natif
Accepte de travailler sur site
Nice (jusqu’à 10 km)
Expériences
- StreamSENIOR BUSINESS ANALYSTTRANSPORTSmars 2025 - Aujourd'hui (1 an et 5 mois)Nice, France
- I structured requirements gathering through workshops and stakeholder discussions, turning sometimes vague requests into clear, actionable functional specifications.
- I led the definition of user stories and acceptance criteria, ensuring every development precisely matched business and user expectations.
- I managed and refined the backlog in line with the product roadmap, helping prioritize the highest-value initiatives.
- I bridged development teams and business needs during Agile ceremonies, enabling smoother, better-aligned delivery.
- I conducted functional validation and supported UAT phases, reducing production risks and securing customer satisfaction at go-live.
- AMADEUSPRODUCT DEFINITION ANALYSTVOYAGE & TOURISMEoctobre 2022 - février 2024 (1 an et 4 mois)Villeneuve-Loubet, France
- I led client training sessions and requirements-gathering meetings, strengthening tool adoption and the overall client relationship.
- I wrote and maintained precise functional specifications in Confluence, ensuring reliable, accessible documentation across teams.
- I collaborated daily with Dev and QA teams within an Agile framework (Scrum/SAFe), ensuring smooth coordination between business needs and technical delivery.
- I contributed to sprint planning and internal coordination, bringing a clear view of functional priorities.
- I leveraged my technical background to clarify complex functional topics for varied audiences, bridging understanding between technical and business teams.
- ATOSBACKEND DEVELOPER / PO TRAINING PROGRAMEDITION DE LOGICIELSnovembre 2021 - septembre 2022 (10 mois)Nice, France
- I contributed to user story writing and actively participated in Scrum ceremonies, laying the foundation for my dual technical and functional expertise.
- I developed new features (C#, .NET, Cobol), which strengthened my ability to anticipate technical feasibility from the requirements stage.
- I built REST APIs and managed SQL Server databases, reinforcing my ability to engage independently with technical teams.
- I worked closely with the Product Owner and business teams, a key experience that shaped my cross-functional view between client needs and technical execution.
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Formations
- Electrical ingeneering ingeneerInstitut supérieur d'électronique et du numérique2017Found in 1956, the group ISEN is a private group teaching under the auspices of the French state. Well established among the leading graduate ingeener schools, thanks to its international dimension and high-quality programmes. It has strategic partnerships with laboratories like: -laboratory of stanford -laboratory of the M I T -The Bells Labs -Laboratory of the naval school of Monterrey and the CNRS and also is partnering with society like: -Orange -Thales -Microsoft -ST Microelectronics -Philips Mains courses: -Modulation -Automatic -Programming languages: C, Java, Javascript, PHP, VHDL -Quantum mechanics -Marketing -Business management
- Cycle prépaatoirePrepavogt2014Prépavogt is recognized as a high-level school offering quality training . It allows students to develop their skills through teachers reputable universities. It has also developed new partnerships with foreign schools to offer students a wide choice of channels to each one to find the orientation that matches him best. Prépavogt has also received in 2010 and 2012 , the price of the best private university in Cameroon (FAE AWARDS ) . It has many partnerships with societies like: -SGC -Schlumberger -Nestlé -Brussels airlines Main courses: -Analysis -Algebra -Fluid mechanics -Electromagnetism