À propos de Antoine
With 10+ years of hands-on experience in building and scaling Operations in 5 companies, I now work with early-stage startups (B2B) on a freelance basis. I enjoy building things and setting up Operations from scratch.
From pre-seed to Series A, here's how I can assist you:
Pre-launch:
- Market research and validation: Analyse market trends, target audience and competition to help refine your startup's value proposition
- Establish clear, documented and scalable processes for delivery of day-to-day operations
- Actively manage relationships with key stakeholders, partners, and vendors.
Post-launch:
- Conduct a comprehensive audit and streamline of your Operational Processes to ensure scalability and deliver an exceptional customer experience.
- Define key performance indicators (KPIs) and implement tracking systems to measure the success of your startup's operations and identify areas for improvement.
-Team: hiring, onboarding, and training new employees, as well as providing coaching and mentorship to existing team members.
Anglais
Bilingue ou natif
Français
Bilingue ou natif
Accepte de travailler sur site
Paris (jusqu’à 10 km)
Expériences
- UnlockBusiness Operations Leadjanvier 2022 - Aujourd'hui (4 ans et 5 mois)- Worked closely with Unlock's founding team to develop and implement the company's overall strategy, both on the commercial and operational side.- Led the operational and financial transition from a marketplace to a subscription model. Scaled from 1 to 40 active paying subscribers in 12 months.- Revised our financial agreement with partners and maintained a 30% gross profit margin across all events in 2023.- Managed 1 FTE and provided training for their professional development. Put together an Ops playbook.- Led our Customer Success Strategy in 2023. Customer Satisfaction Score: 91%, Net Promoter Score: 7
- UnlockMarketplace Development Manageravril 2021 - janvier 2022 (9 mois)- Created and executed a comprehensive plan for the development and growth of a new activity marketplace, launching it in 10 weeks.- Grew the portfolio of partners from 10 to 60 in 7 months, halving the average onboarding length from 3 weeks to 10 days.- Scaled event operations from 1 to 25 events per week, managing product listings, pricing, customer support, and partner payments.- Maintained all-time host and activity ratings above 4.5/5.
- KarnivalSales Leadmars 2019 - avril 2021 (2 ans et 1 mois)London, UK- Reviewed the sales strategy from scratch with the MD: implemented a new lead generation process and defined new sales campaigns based on different criteria (calendar events, industries)- Sales Operations: ° Finalised the transition from Google sheets to Hubspot to track results of our sales campaigns ° Put together a Sales playbook to document our processes and support new sales hires- Sales team achievement in 2019-2020: 105% Year-Over-Year growth
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Formations
- Master's degree, Entrepreneurship and InnovationIÉSEG School of Management2016Master's degree, Entrepreneurship and Innovation
- Junior Year, General BusinessWestern New England University2014Junior Year, General Business
Certifications
- HubSpot Sales SoftwareHubspot2024
- HubSpot Marketing SoftwareHubspot2024