Description

Associé dans plusieurs cabinets de conseil de renom, j’ai 23 ans d’expérience dans la stratégie, l’exécution et la maintenance de projets de transformation métier et digitale au services de clients de l’assurance, de l’automobile, de la Pharma et du B2B en général avec des connaissances en telco et énergie.

Mes domaines de compétences couvent l’expérience client, l’efficacité marketing et commerciale, la conduite du changement, la data science et l’IA.

Domaines d’expertise

Langues

Français
Bilingue ou natif
Anglais
Capacité professionnelle complète
Espagnol
Capacité professionnelle complète

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

CAPGEMINI
Vice President, Manufacturing Market Segment Lead
CONSEIL & AUDIT
janvier 2022 - décembre 2024 (2 ans et 11 mois)
• Running a business of 300M€ annually including 100M€ of IT/Digital consulting programs for 5 major B2B industries: extraction & transformation of metals/minerals, packaging, construction, electrification, automation/machine tools
• Executive responsibility on P&L including Sales, Revenues, Margin and Client Satisfaction. Driving 10%+ annual growth in average
• Managing a 30-person team (10 direct reports) focused on Customer relationship, Commercials and Delivery supervision
• Exec Sponsor of several accounts with Consulting & Strategy role to Executive Board Members
Gestion de la relation client (CRM) Salesforce Stratégie commerciale Conduite du changement Transformation digitale
Accenture
Managing Director
CONSEIL & AUDIT
janvier 2016 - janvier 2021 (5 ans)
• Part of Products Client Group France and Benelux as France Life Sciences Lead and Global Client Account Lead for Pierre Fabre, Les Laboratoires Servier and Ipsen Pharmaceuticals and of all French affiliates of foreign Life Sciences companies. 200 people worldwide and 100M€+ annual budget in Sales
• Part of Accenture Song as Automotive and Life Sciences Lead for France, selling and delivering strategic Customer Experience transformations programs around Customer Experience using CRM, omni-channel, Data & AI and Cloud
Gestion de la relation client (CRM) Stratégie Business Intelligence (BI) Data Analytics efficacité commerciale Architecture SI
Accenture
Analyst to Senior Manager
CONSEIL & AUDIT
janvier 2001 - janvier 2015 (14 ans)
• Management Consulting and IT/Digital missions and programs around Customer Experience Strategy and Intelligence as well as Marketing, Sales and Service Business efficiency
• Customer Strategy & Intelligence
• Customer segmentation, targeting and multi-channel strategy for virology at BMS Europe
• BI & Reporting Program deployment including MDM strategy definitions
• HCP engagement design through global Transparency programs transforming regulatory constraint into Customer data-driven strategy based on data insights and advanced analytics (Global level for UCB, Novartis, Merck KGaA, Leo Pharma)
• Cultural transformation program for High Potential at Nissan Europe (Dealer Principal Driving Performance Academy) mixing Academics and operational coaching for Europe Top 5 countries
• Marketing
• Supervision of Digital Media strategy (DAM, DMP, attribution models) for Renault global
• Marketing Campaign tool deployment with Change Management strategy for Generali France
• Sales
• Reps front and back-office re-organization, business case and change management strategy (Novartis)
• New Commercial strategy at hospitals for MSD France
• Service
• Management of a Global Customer Service deployment program based on Service Cloud and Community portal for IQVIA global
• Medical Information strategy for Janssen France including organization, processes and tools
• Customer service experience design at Porsche France
Conduite du changement Transformation digitale Stratégie d'entreprise Gestion de projet Data Strategy