Description

I have a large experience in IT project management, working on global transformation programs, in both Infrastructure and application area.

I am passionate about deploying best pratices and processes, coaching teams to optimize customer Services using my expertise in ServiceNow, ITIL, and GxP.

I am a collaborative and adaptable leader who works with diverse and global teams, supporting digital transformation and innovation.

Domaines d’expertise

Langues

Anglais
Capacité professionnelle complète
Français
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Saint-Maur-des-Fossés (jusqu’à 50 km)

SANOFI
Knowledge Management Process Owner
avril 2017 - juin 2019 (2 ans et 2 mois)
1113 Dragon St, Dallas, TX 75207, USA
KM process & tool deployment to all IT services leveraging ServiceNow ITSM solution. In scope audiences: End-user (Self-Help portal), Chatbot, Service Desk team, Application Maintenance team, Infrastructure team.
BNP PARIBAS
Consultant Program director assistant
BANQUE & ASSURANCES
novembre 2020 - avril 2024 (3 ans et 6 mois)
93100 Montreuil, France
Global ServiceNow Secops/IRM/VR/BMC Transformation program. Application Service Management implementation (Incident, Problem, Change, Release, Agile, Service Request, Service KPI) across on-shore/off-shore team (>60 teamates).
Suez
Security Consultant
juillet 2019 - mars 2020 (8 mois)
La Défense, France
Support Security Assurance Plan definition as part of IT contract management. Support Project Security Risk Assessment and Risk Mitigation