Ahmed Abdi Omar, Helpdesk/ Servicedes Application support

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif
Néerlandais
Capacité professionnelle complète
Espagnol
Capacité professionnelle limitée

Préférences en matière de lieu de travail

Accepte de travailler sur site

Bruxelles (jusqu’à 50 km)

IHECS BRUSSELS SCHOOL (Journalism and communication)
Helpdesk support
septembre 2024 - Aujourd'hui (1 an et 9 mois)
• Provide first-level technical support to users via telephone, e-mail or chat.
• Diagnose and resolve technical problems related to hardware, software, networks and applications.
• Record and track incidents in a ticket management system.
• Assist users in the configuration and use of software and operating systems.
• Escalate complex problems to third-level support teams if necessary.
• Install, configure and troubleshoot IT equipment such as PCs, printers and peripherals.
DG SCIC (European commission)
Servidesk analyst / Conference support
février 2020 - juin 2024 (4 ans et 4 mois)
• Help users starting Teams , Skype or Webex meeting using Clickshare or the touch Panel
• Guidance using different video-conferencing system (Webex, Teams, Skype)
• Troubleshooting issue with Audio-Video equipment
• Restarting Barco
• Synchronizing Clickshare with the Barco
• Room Monitoring system (Horizon)
• Managing , troubleshooting room reservation in Mira
• Conception and organization of user documentation .
DG EAC (European commission)
Application support
janvier 2014 - décembre 2019 (5 ans et 11 mois)
Bruxelles, Belgique
. Diagnose and resolve incidents related to the DG EAC’s specific software (EplusLink, MT+, SAP BO reporting).
. Proactively address client’s requests in the intend to learn and understand them better to avoid future repetition.
. Managing information by ensuring tickets notes are kept up to date and are completely detailed.
. Scheduled monitoring of the incident and reporting statistics to the hierarchy.
. User manual redaction in wiki (collaborative platform) and training for SAP

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S’inscrire pour les voir

Graduate (Bachelor)
EPHEC
Graduate (Bachelor)
ITIL v3
ITIL v3

Consultez la formation qu'a suivie Ahmed

Administrateur Système et Réseaux