À propos de Mariana
Skilled in analyzing data, improving business processes, and creating clear, insightful reports. I help organizations turn complex data into actionable business value for more informed and effective decision-making.
Roumain
Bilingue ou natif
Anglais
Bilingue ou natif
Allemand
Capacité professionnelle limitée
Espagnol
Capacité professionnelle limitée
Français
Notions
Russe
Capacité professionnelle complète
Accepte de travailler sur site
Paris (jusqu’à 50 km)
Expériences
- SwanPayment Operations AnalystBANQUE & ASSURANCESmars 2025 - juin 2025 (3 mois)Paris, France
- Managed card disputes and chargebacks
- Provided second-level support on card topics
- Handled administrative seizure requests
- AtollsBusiness Operations SpecialistE-COMMERCEaoût 2023 - novembre 2024 (1 an et 3 mois)Paris, FranceAt iGraal part of Atolls
- Identified new areas for improvement and resolved issues in claims treatment processes, both internally and with external stakeholders
- Onboarded merchants (B2B clients), conducting full compliance checks and back-office setups to ensure seamless go-live operations
- Prepared monthly reports and ad-hoc analyses, contributing to data-driven decision-making, and initiated automation steps
- Optimized the workflow efficiency by initiating new claims files (Google Drive), streamlining operational flow for the claims team and customer support teams
- Supported talent acquisition efforts by participating in candidate interviews, trained and assisted new junior colleagues
- Created and maintained detailed process documentation to support team efficiency
- iGraalBusiness Operations CoordinatorE-COMMERCEavril 2022 - juillet 2023 (1 an et 3 mois)Paris, France
- Coordinated the takeover of claims treatments for the iGraal German market (∼40 Affiliate Networks), ensuring timely completion, documentation, and workflow alignment with stakeholders and company goals
- Initiated and continuously improved claims analyses
- Onboarded and launched merchants under supervision
- Reduced errors in the claims' treatment through meticulous attention to detail and identification of improvement areas
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Formations
- Master of Science in Business AdministrationUniversity of Stuttgart, Germany2021
- Finance and Banking Bachelor's DegreeAcademy of Economic Studies of Moldova2018
Certifications
- AI Automation: Build LLM Apps & AI-Agents with n8n & APIsUdemy2025
- The Complete SQL Bootcamp: Go from Zero to HeroUdemy2025