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Mariana M.MM

Mariana M.

Business Operations & Analysis

335 €/jour
Paris, FR
3-7 ans

Délai de réponse moyen : 1h

À propos de Mariana

Skilled in analyzing data, improving business processes, and creating clear, insightful reports. I help organizations turn complex data into actionable business value for more informed and effective decision-making.
  • Roumain

    Bilingue ou natif

  • Anglais

    Bilingue ou natif

  • Allemand

    Capacité professionnelle limitée

  • Espagnol

    Capacité professionnelle limitée

  • Français

    Notions

  • Russe

    Capacité professionnelle complète

Accepte de travailler sur site
Paris (jusqu’à 50 km)

Expériences

  • Swan
    Payment Operations Analyst
    BANQUE & ASSURANCES
    mars 2025 - juin 2025 (3 mois)
    Paris, France
    • Managed card disputes and chargebacks
    • Provided second-level support on card topics
    • Handled administrative seizure requests
    Metabase Google Sheets
  • Atolls
    Business Operations Specialist
    E-COMMERCE
    août 2023 - novembre 2024 (1 an et 3 mois)
    Paris, France
    At iGraal part of Atolls
    • Identified new areas for improvement and resolved issues in claims treatment processes, both internally and with external stakeholders
    • Onboarded merchants (B2B clients), conducting full compliance checks and back-office setups to ensure seamless go-live operations
    • Prepared monthly reports and ad-hoc analyses, contributing to data-driven decision-making, and initiated automation steps
    • Optimized the workflow efficiency by initiating new claims files (Google Drive), streamlining operational flow for the claims team and customer support teams
    • Supported talent acquisition efforts by participating in candidate interviews, trained and assisted new junior colleagues
    • Created and maintained detailed process documentation to support team efficiency
    E-commerce Reporting Ad hoc analyses Google Sheets
  • iGraal
    Business Operations Coordinator
    E-COMMERCE
    avril 2022 - juillet 2023 (1 an et 3 mois)
    Paris, France
    • Coordinated the takeover of claims treatments for the iGraal German market (∼40 Affiliate Networks), ensuring timely completion, documentation, and workflow alignment with stakeholders and company goals
    • Initiated and continuously improved claims analyses
    • Onboarded and launched merchants under supervision
    • Reduced errors in the claims' treatment through meticulous attention to detail and identification of improvement areas
    Reporting

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Formations

  • Master of Science in Business Administration
    University of Stuttgart, Germany
    2021
  • Finance and Banking Bachelor's Degree
    Academy of Economic Studies of Moldova
    2018

Certifications

Compétences

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