Iskander Hamza

Led the maintenance and evolution of Sales Hub and Customer Service Hub on Dynamics 365 CE Online.

Designed and implemented integrations between Dynamics 365 and external systems using REST APIs, plugins, batch processes, and dataflows. Developed custom PowerApps Canvas Apps to address specific business needs.

Delivered scalable technical solutions to support new functional requirements. Established robust CI/CD pipelines using Azure DevOps, enabling automated build, test, and deployment workflows.

Conducted performance monitoring and diagnostics across frontend and backend layers using Azure Application Insights. Implemented automated testing strategies, including unit tests, end-to-end tests with Playwright, and D365 UI Test.

Managed and coached a technical team, ensuring code quality, knowledge sharing, and continuous improvement.

Technical Environment :

CRM & Platform: Dynamics 365 CE Online, Power Platform (PowerApps, PCF)

DevOps & Project Management: Azure DevOps, JIRA, GitHub, Scrum

methodology

Languages & Frameworks: C#, TypeScript, JavaScript, NodeJS, ReactJS

Monitoring & Performance Tools: Azure Application Insights

Databases & Cloud: DB2, Google Cloud Platform

Project Management & Solution Architecture: Oversaw end-to-end project delivery, from requirements gathering to deployment, ensuring alignment with business goals and technical best practices.

Presales Contribution: Actively supported presales activities by designing high level solution architectures, estimating effort and cost, and presenting technical proposals to clients.

Talent Acquisition Strategy: Participated in defining and executing recruitment strategies for technical consultants, including candidate evaluation, interview processes, and team composition planning.

Sales Hub Deployment: Led the setup and configuration of the Sales Hub module within Dynamics 365 CE sales processes