Serena Sik

engagement manager & crm digital transformation

Bordeaux, France

  • 44.837789
  • -0.5791799999999512
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Zone d'activité
Recherche des missions à Bordeaux et 30km autour, Paris et 10km autour

Serena en quelques mots

I have acquired more than 12 years experience in Digital and CRM Project including 3 years of specialization in Customer Experience Management. After having great projects and experiences as Engagement Manager, Project Manager, Customer Experience & CRM Consultant, and Sales Representative for professional consulting organizations.

#ITProject is covered up to 80% of my 12 years experience
#Strategy and recommendation has always been part of my consulting experience
#BusinessDevelopment is part of my daily activity and #CustomerIntimacy is my key strength
#ChangeManagement is also part of my experience and user/customer/employee service is one of my priorities in my daily work
#CustomerExperience is my last specialization in getting bottom up #feedbacks through any #digital channels
#Management is not a secret for me as I used to manage up to 20 people

Portfolio

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Expériences

octobre 2019 | Aubervilliers, France

eFashion Paris

Audit Optimisation Service Client Salesforce

Audit de l'existant sur la brique Service Cloud Salesforce
Interview et identification des besoins sous format backlog
Estimation et priorisation des besoins

1 mission Malt

Satisfaction des clients Malt : 5.0/5 (1 avis)

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