Francis Arkhurst

crm expert

Paris, France

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Francis en quelques mots

Over 4 years of experience in I.T., 4 + Years working as Salesforce Consultant
- Experienced in working with clients to map out their existing Business Processes and providing system-based solutions that increase efficiency and reduce operating costs.
- Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
- Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
- Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
- Skilled in Salesforce customization (custom fields, custom objects, workflow rule, validation rule, custom report & dashboard, page layout & record type, etc,...)
- Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
- Experience in SalesForce Testing and Administration spanning all facets of package software and SaaS application implementation.
- Strong knowledge & experience working in teams implementing Agile Methodologies.
- Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.

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