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Céline Rix

responsable relationclient françaisanglaisespagnol

Peut se déplacer à Clermont-Ferrand

  • 45.784832
  • 3.114432
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Céline.
Proposer un projet La mission ne démarrera que si vous acceptez le devis de Céline.

Localisation et déplacement

Localisation
Clermont-Ferrand, France
Peut travailler dans vos locaux à
  • Clermont-Ferrand et 50km autour

Préférences

Durée de mission
  • ≤ 1 semaine
  • ≤ 1 mois
  • entre 1 et 3 mois
  • entre 3 et 6 mois
  • ≥ 6 mois
Secteur d'activité
Préfèrerait éviter:
Défense & armée
Taille d'entreprise
  • 1 personne
  • 2 - 10 personnes
  • 11 - 49 personnes
  • 50 - 249 personnes
  • 250 - 999 personnes
+2 autres

Vérifications

Charte du freelance Malt signée
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E-mail vérifié

Langues

Catégories

Compétences (50)

Céline en quelques mots

👩‍💻MY MISSION

👉I am a dynamic, quality-focused, and result-oriented professional having holistic knowledge and experience with expertise.

👉I have taken the personality test of Myers- Briggs and I was entitled as " The Protagonist" – a person who needs to take care of others and tends to organize and structure her work to create a harmonious environment in which everyone feels integrated. This personality type is focused on values and vision, and is passionate about the possibilities for people.

👉Spanning excellent communication, management, leadership, team management, customer service and satisfaction, business development and intelligence, strategic planning, multitasking, pressure handling, interpersonal, decision-making, and problem-solving skills seeking roles related to Customer Service, Management or Leader roles.

💻E-Qual+

Do you have super busy schedule or having difficulties managing your workflow and would like some professional to take care of your tasks or projects related to customer services? Well, we are here to help. At E-Qual+, we are always committed to provide our clients with premium quality service that fits your needs including but not limited to:

✅Professional analysis of your Customer Service Department.
✅Analyze and inspect software and other resources to achieve better department efficiency.
✅Define recruitment, training, and coaching needs.
✅Contribute operations information and recommendations to strategic plans and reviews
✅Improve overall flow of organization
✅Resolve problems, complete audits, and identify trends
✅Manage relationships with key operations partners

🎯OUR PROMISE

Our 100 percent satisfaction guarantee speaks for itself, and we are always committed to provide best and quality service to our clients which will be consistent for many years to come and help our business achieve new heights in the globe.

Let's connect and see what we can create together!

Expériences

E-Qual+

Conseil & audit

FOUNDER AND OPERATION MANAGER

Clermont-Ferrand, France

février 2019 - Aujourd'hui (3 ans et 6 mois)

✤✤✤ Our Mission ✤✤✤

Do you have super busy schedule or having difficulties managing your workflow and would like some professional to take care of your tasks or projects related to customer services? Well, we are here to help including support of three languages: English, French and Spanish.
At E-Qual+, we have worked with start-ups, SME, and corporations successfully and have a wide vision of the business.

✤✤✤ Our Services ✤✤✤

✅Professional analysis of your Customer Service Department.
✅Analyze and inspect software and other resources to achieve better department efficiency.
✅Define recruitment, training, and coaching needs.
✅Contribute operations information and recommendations to strategic plans and reviews
✅Improve overall flow of organization
✅Resolve problems, complete audits, and identify trends
✅Manage relationships with key operations partners
✅ Handle your Customer Service department via phone calls, emails, chats respecting processes and quality standards
✅ Assist with placement of orders, refunds, or exchanges
✅ Handling complaints
✅ Manage your blog or social media messages.
✅ Call/ Chat/ Email Monitoring
✅ Resolve customer complaints via phone, email, mail, or social media

✤✤✤ Notable Clients ✤✤✤

✅ Outman Consulting
✅ MyWorkplatform Corp
✅ Ssociologos
✅ Clever ecommerce
✅ Ausy
✅ Tailleurauto.

✤✤✤ Our promise ✤✤✤

Our 100 percent satisfaction guarantee speaks for itself, and we are always committed to provide best and quality service to our clients which will be consistent for many years to come and help our business achieve new heights in the globe.

If you have some projects in Market Research and Business Development, please do not hesitate to reach out as we can assist you.
Let's connect and see what we can create together!

SELLBYTEL Group Spain

Télécommunications

EMEA AND LATAM MRC TEAM MANAGER– Amazon Web Services (AWS)

Madrid, MD, Espagne

janvier 2018 - décembre 2018 (11 mois)

• Team lead of 12 EMEA Business Developers and 2 LATAM Business Developers (interviews, WFM, call monitoring, coaching and incentives plan)
• Collaborated effectively with stakeholders from Marketing and Sales departments from Amazon Web Services
• Created processes and procedures as well as documentation (Wiki)
• Performed KPI analysis and reports, controlled and empowered sales rate, quality, and productivity metrics.

Prepaid Financial Services Limited (PFS)

CUSTOMER SERVICE AND LOGISTICS MANAGER

septembre 2014 - décembre 2016 (2 ans et 3 mois)

Team lead of 25 multicultural CSRs and 2 team leaders (interviews, WFM, call monitoring): Inspired team performance daily by using proven behavioral-based coaching, motivation and management skills (over 90% CSAT)
•Management of new and existing clients in liaison with Account Management department (Client Services, Escalation and Complaints). Trained new clients and assisted the Sales Department during the sales pitch for new potential clients (in Spain)
•Managed stock and maximized card orders with the card vendor (Gemalto and Nitecrest) in order to get more profit
•Monitored actively systems (CRM, phone systems): creatively assisted the IT department to set up a new CRM and managed the new phone system set up with the phone provider Splicecom
•Prepared and improved performance reports. Recognized for improving processes, quality, productivity and staff retention

SERCO

TEAM MANAGER (FR AND ES) – AEGON

mars 2014 - septembre 2014 (6 mois)

Recommandations externes

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