Bienvenue sur le profil Malt de Alexia Victoire !
Localisation et déplacement
- Localisation
- Paris, France
- Peut travailler dans vos locaux à
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- Paris et 50km autour
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Catégories
Compétences (6)
Alexia Victoire en quelques mots
Pragmatic, hands-on, proven abilities to understand and translate a strategy into concrete operational objectives, I am perceived as a leader, fostering team mobilization and commitment. Strong team player, good listener with good interpersonal skills and clarity of communication, the collaboration and interaction with Departments and Board is fluid.
• Lead, manage and empower a young and large team (team animation, training, mobility, promotion)
• Design and execute projects to drive transformation and continuous improvement across the departments (strategic roadmap, projects portfolio, value proposition, innovation)
• Develop strategies to improve team productivity and customer satisfaction (Digitalization, automation, process efficiency, harmonization)
In all my assignments, as a consultant or Director, operational excellence and continuous improvements drive my actions. Understanding as a first step the business ambitions and the culture of the company, I always challenge the existing ways of working to create and generate added values and reinforce commitment in order to serve, in a better way, the strategy. 6 years as a freelance consultant demonstrated my ability to analyze, design, structure, monitor and on- board the teams.
The last 4 years were dedicated to the creation from scratch of a Customer Support Department (84 employees) responsible for the execution and supervision of more than 10.000 contracts and almost 15.000 deliveries a month, among European and overseas destinations (truck, rail, sea, air) for B2B customers.
This very challenging experience, combined with 15 years in consultancy, has consolidated my expertise to :
• Establish metrics and targets to monitor performance and productivity (KPI, corrective plans,
• Communicate, share and foster adherence
Expériences
Freelance
Conseil & audit
Transformation Program Director - En tant que freelance
CMA CGM - CMA CGM
Transports
Program Transformation Director
TEREOS - Tereos
Agroalimentaire
Customer Support and Sales Operation Director
- Organisation cible, recrutement, implémentation, performance, pilotage (Management de 84 personnes)
- Revue du positionnement : conseil, pro-activité, expertises
- Refonte du processus de Contractualisation, gestion des commandes, logistiques et réclamations Client
Excellence opérationnelle et amélioration continue – Commercial, Middle Office et logistique
- Digitalisation des process commerciaux, automatisation (RPA)
- CRM, Segmentation commerciale et stratégie de distribution
- Revue de l’offre produits et services
- Conduite de projets Ambitions (réduction des coûts et optimisation opérationnelle)
- Indicateurs de performance et plan d’actions d’amélioration
Implémentation IT et gestion de la data
- Cadrage du besoin fonctionnel, sélection outils , déploiement, formations, suivi
- Master Data Management : gouvernance, qualité des données, data lake, référentiels, dictionnaire de données extraction, reporting
Freelance
Banque & assurances
Transformation Director - En tant que freelance
Recommandations externes
Consultez les recommandations qu'a reçues Alexia Victoire