Alexandre Bildstein

Sales associate position for Christian Louboutin Boutique inside David Jones Department Store Bourke Street in Melbourne, Australia. The role consists on a daily basis into:

. Providing exceptional customer service and identifying their wishes and needs.
. Being familiar with available stock in-store and looking up for products in neighbour or nation wide locations. Sometimes, stock availability can also be verified on Christian Louboutin Asia Pacific website
. Following an accurate stock check weekly to identify any shrinkage and update stock availability
. Placing item on holds and following up with customers
. Clientelling: sending pictures of new arrivals to regular customers through email, text message, WeChat or Weibo.
. Assisting with repairs
. Following a 3box ceremony for each customer
. Provide exchange or refund in case customers changed of mind and the item is provided in perfect condition, with signed agreement and proof of purchase.
. Enabling customers to purchase items over the phone with standard or express deliveries, advantages may be included for David Jones American Express Card Holders.
. Covering other staff members shifts in neighbour locations of Christian Louboutin of Chadstone Boutique, David Jones Chadstone and Collins Street.
. Organising interstate Store Transfers
. Providing customers Tax refund with information
. Being familiar with strict staff discount policies
. Cleaning in morning shifts each Pigeon Hole, Stand and shelves
. Removing shoe finger prints on patent leather with a clean cloth
. Brushing suede backwards with a sponge
. Using baby wipe to clean each inside of shoe after a customer tried it on
. Proposing customer to use a stocking to try on shoe
. Wrapping up each shoe box with a hand-made bow, cut matching box sizing, white/ladies;black/gentlemens
. Placing the receipt into its dedicated holder
. Requesting customer information for new customers
. Looking up previous customers in the system at the moment of purchase

-Greeting the customers: Good morning/afternoon/evening Madame/Sir ; Welcome to Chanel ; Thank you for your visit
-Ensure the display shoes and visual merchandising on the shop floor is immaculate
-Making sure the bags are wired and attached as well as the shoes priced and all shoes from reserve are on display on condition we have enough sizes.
-Getting customers details by asking them to complete a form.
-Verifying with Citric software if customers are in Chanel database: Ask for more details.
-Wrapping shoes and handbags ceremony according very accurate specifications: Ask me for more details.
-Proposing to look for shoe sytles/sizes/colour/fitting availabiliy in other boutiques and concessions in London/the United Kingdom+Ireland/Europe+Dubaï & Istanbul.
-Offer the customer to find a shoe reference to locate in a boutique by picture on iPad
-Giving shoe and Handbag care advice: explaining how to keep the shoes in good condition(ex: applying half rubber soles)/how to avoid damaging them(ex:suede leather should not be worn on Rainy days)/inform about the Chanel repair services (ex: when is it complementary, from when is there a fee), what can be repaired(handbag chain/clasp) and what cannot be instead(leather itself;scar)/explaining about the handbag unique reference number card: Ask for more details.
-Providing customer repair services with CASS with personalised service and pricing
-Answering to the phone on customers: Ask for more details.
-making multi-department sales (ex: a pair of shoes+hat in Ready-to-wear boutique+gloves in accessory boutique)
-Not allowing customers to come in the boutique with drinks/to take any shop or product pictures without authorisation due to data protection act/to not shove their feet in too small shoes/to put their nails into the leather to verify a shoe size at the front.
-refilling the wrapping stock in the morning: Ask for more details.
-opening and cashing-up

Ask for any even further details that are too long to detail here.

-Conseil clientèle locale et internationale
-travaillant avec des objectifs de ventes variables en fonction du taux de la fréquentation et du taux de conversion.
-challenges par marques et paliers d'objectifs de vente
-gestion du rangement des stocks
-réception et enregistrement des arrivages
-comptage et notification des réexpéditions d'invendus
-comptabilité du chiffre d'affaire par secteur d'activité accessoires de luxe masculin/beauté de niche
-prise de contact avec la clientèle et organisation procédurale des commandes spéciales par marques
-création de carnets d'achats pour personal shoppers
-actualisation des prix en temps réel
-tenue de l'espace de vente immaculée
-suivi de formations des différentes maisons présentes
-remontées clients en vue de l'amélioration de la sélection disponible
-ouverture et fermeture quotidiennes du terminal de paiement électronique et comptage des espèces fiduciaires, trébuchantes et chéquiers par l'utilisation d'un automate
-ouverture de cartes Printania et de paiement Printemps
-utilisation des avantages clients par statut Silver, Rubine, Gold et Platinum tels que journées Printania, bon de réduction ou sélection des trois marques de prédilection personalisées